12 Apostles Sweet Service and Spill Brand Communications Sour Service Awards!

imageThe Sweet Service Award goes to the Twelve Apostles Hotel & Spa and its Food & Beverage Manager Hilton Ruch, who assisted me in getting a table inside the Café Grill, when the staff had said that only outside tables were available. He also personally made two dry cappuccinos for me, and then offered to find a slice of chocolate cake, which offer I did not decline! When I requested the bill, the staff said that it had been taken care of! I have been impressed in the past with Hilton walking the hotel’s restaurant and bar floors, checking on all the facilities it offers. 

spill-logoThe Sour Service Award goes to Spill Brand Communications, and its co-owner Eamon McLoughlin, for slating a popular Cape Town restaurant on the Facebook page ‘Cape Town Restaurants: the good, bad, and nastyyyy… ‘, but then sending a direct message to one of the owners, offering his company’s communication services to remedy the PR problem created by the harmful post. 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.whalecottage.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: click here  Instagram: @Chris_Ulmenstein

 

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