The Sweet Service Award  goes to 221 Waterfront restaurant, in the Victoria Wharf in the V&A, and its Public Relations consultant Annette Ashley, for a wonderful dinner of a prawn and avocado handroll, a main course of duck, and a lovely bottle of Hartenberg 2005 Shiraz, with efficient service, and an evening of chatting.   Ms Ashley’s hard work has put the restaurant on the map, with an Australian soccer group signing up the restaurant for 3 weeks for its catering and meeting needs during the 2010 World Cup.  

The Sour Service Award  goes to Cape Town Tourism and MediaNova, the publishing company, which was appointed by Cape Town Tourism to produce its Visitors’ Guide for 2010.   Cape Town Tourism regularly changes its Visitors’ Guide publisher, and this means a new learning curve for each publisher, and an irritation for the members of Cape Town Tourism who advertise in the Guide.  The current issue’s accommodation ad design is completely ineffectual, in that the tiny type size of the copy in the 1/16th ads is barely legible, especially the name of each establishment.   The company also forgot to allow a line for the street address in the contact details!  The Guide still has not been published, being more than a month behind schedule.   The lack of management by Cape Town Tourism over the production of this Guide is most irresponsible!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the website.