2Oceansvibe Sweet and Nedbank Sour Service Awards


The Sweet Service Award  goes to Seth Rotherham of cult blog 2Oceansvibe, for organising a new pair of Rayban sunglasses from his sponsor Sunglass Hut when mine broke in a crushing hug from Seth at a recent blogging event.   Seth kept me informed about the status of the sunglasses throughout the process.



The Sour Service Award goes to Nedbank in Sea Point, who took 45 minutes to issue a replacement credit card and to set up an Internet banking profile.  The bank employee Shaun Parsons was surly and unfriendly, took his time with all the paperwork, and refused to supply copies of the ten pages I had to sign to receive the new card, but did so when his manager Mari gave the go-ahead!  This is a bank that says NO before it can say yes!


The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

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4 replies on “2Oceansvibe Sweet and Nedbank Sour Service Awards”

  1. Jacoba says:

    Well done, Chris. Nedbank is deserving of this award. Very much so. They have the worst service of any bank, the rudest staff and it’s impossible to get hold of them by phone …

  2. Thanks for your feedback Jacoba. Are you with the Sea Point branch too?


  3. David Elton says:

    Really surprised to read that Nedbank Sea Point took only 45 minutes for a (normally) simple task. I’ve FICA’d myself at this branch more times than I can remember. My details are still not updated on the accounts and cards I hold with Nedbank.

  4. You and I do not seem to be the only ones with problems about the Sea Point branch of Nedbank. Yet the branch manager Mari is really nice, and does try to help and bend the rules where she can.

    It probably is a generic Nedbank problem.

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