The Sweet Service Award goes to Paul von Zeuner, the Manager of ABSA Bank Sea Point, who assisted in getting a ‘hot card’ reading removed from a credit card when used at Woolworths branches, yet which functioned normally for all other purchases. Paul impressed with his quiet efficiency to get the problem sorted out via phone calls to the right persons in the ABSA head office in Johannesburg.
The Sour Service Award goes to Waltons Waterfront and its Manager June. There was no record of a recent order placed with staff member Richard for HP printer cartridges. June refused to check the order book for the order, and it appeared that no such book exists – each staff member has an order pad, but there is no central list to check when the order was never placed. June had no empathy for her customer, was rude, and made no attempt to place the order again. The Manager of the Western Cape head office has not yet connected with the customer, despite a message left for him with his PA, who tried to deal with the complaint herself
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.