Alexander Forbes Sweet and AMG Panelbeaters Sour Service Awards

The Sweet Service Award goes to Prosper Nkabinde at the motor vehicle insurance company Alexander Forbes in Pretoria, who gave exceptional service in processing an insurance claim for a motor vehicle damaged at L’Omarins in Franschhoek during the Concours and Time Trial, requiring a new radiator and fan, and panelbeating.  Prosper approved the costs involved in towing the car and repairing it.  He also negotiated the excess down from a total figure of R 5 000 for the standard excess and for the excess due for the driver being under 25 years, to R 3 000.   When the panelbeaters refused to accept payment for this amount by credit card, Prosper managed to pay the panelbeaters at short notice, to get the car released from them.

The Sour Service Award goes to AMG Panelbeaters in Maitland, for the lack of communication about and attitude relating to the method of payment.  The company was recommended by the radiator parts supplier.  Just three days before collecting the repaired vehicle, the panelbeaters had decided to return their credit card machine to their bank, as they no longer wished to pay commission fees on credit card transactions.   The company did not communicate this to the customer, who only had a credit card for the R 3 000 insurance excess payment.   The owner Mike Adamo with his son Gino were absolutely inflexible, refusing to release the car without the immediate payment.  Alexander Forbes came to the rescue, and guaranteed the payment.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

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