Allée Bleue Sweet and Mercedes Benz Sour Service Awards!

The Sweet Service Award goes to Allée Bleue for their invitation to try their new ‘Jazzed up Sundays‘, a three-course lunch, and with excellent jazz.  We were entertained by ‘Sincere Swing’, who had the 120 Fathers’ Day lunch clients bopping in their seats.  The R145 lunches are family orientated in their menu (salads, three types of bread, soup, as starters; roast potato, carrots and parsnips, cauliflower and broccoli in a cheese sauce, and roast beef and pork; for dessert, two mousse types, ice cream, brandy pudding, malva pudding; cherries jubilee, and custard; finished off with a cheese platter. There is a jumping castle for the children. Brent Abrahams is the new Hospitality Manager, and welcomed the feedback about the new Sunday lunch offering.

The Sour Service Award goes to Mercedes Benz, both for its Finance department at its head office in not sending the ownership transfer documentation when the car was paid off a year ago,  and for its poor service at the Culemborg branch in registering the change of ownership at the City of Cape Town offices.  To do the change of ownership, a roadworthy certificate was required, and as there was a company offering the service close by, their credentials were checked at the dealership. Salesman Fernando Koopman offered to assist with all the paperwork for the registration change and licencing, promising a 24 hour turn-around time.  It became a three day nightmare, with new paperwork requirements from him daily. He wanted to be paid in cash on arrival, in having paid for everything out of his own pocket, without indicating so upfront, and not invoicing this through Mercedes Benz.  A proactive service offer became an oversell/under deliver experience, making any future interaction with the sales department of this branch unlikely.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

11 replies on “Allée Bleue Sweet and Mercedes Benz Sour Service Awards!”

  1. Nick Jones says:

    Chris, if you continue to insist on driving that German rubbish, what do you expect?? Time you bought a rice burner. 😉

    PS Still raining. 🙁

  2. Deon Fialkov says:

    Please send me your past and present details for Sweet and Sour Awards.

  3. Dear Deon

    I am not sure what you are asking – all past Sweet & Sour Service Awards are on this blog – they are posted every Friday.

    Chris

  4. Never Nick!

    I like the German engineering, but not the South African service that comes with it…!

    You are getting far too cheeky – I think you need a SA holiday sooner. Or maybe it’s all that liquid coming down from your skies!

    Chris

  5. darren says:

    poor mercedes garage….one week they are sweet then sour then sweet then sour….come on chris this is gettign boring, why dont you write about something much more exciting…ah such as master chef 🙂

  6. Shame Darren from Hout Bay, only three more MasterChef SA episodes to go.

    I do spice things up in between, you must agree: Robertsons, Woolworths…!

    Chris

  7. Nick Jones says:

    As an aside Chris, because of the ban on night flights, from Oct 29 Lufthansa’s 5x weekly FRA_CPT flights are moving to Munich (MUC). Stanby for an invasion of lederhosen wearing Bavarians! They’ll be able to bring you some spares for your Merc! 😉

    PS Still raining! 🙁

  8. That rain is definitely getting to you Nick!

    The more southernly the Germans are, the nicer, wearing Lederhosen and Dirndl or not!

    Chris

  9. Johan Slabbert says:

    Dear Chris

    Please buy a Lexus next time. Not only are the cars 10 times better than Mercedes or BMW or Audi but the service levels are absolutely top class. They deserve a Sweet Service Award every day!

    Regards

  10. Thanks for your recommendation Johan.

    I would welcome a Sweet Service nomination for them from you, to whalecot@iafrica.com.

    Chris

  11. Johan Slabbert says:

    Thanks Chris

    As much as I would like to see a car blog of this standard, I will keep my nominations food and wine industry related.

    Best regards
    Johan

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