The Sweet Service Award goes to Graeme of the Spar Gourmet Food Store in the new Cape Quarter, owners of the Andiamo Espresso at the entrance to the centre. The most delicious ice creams are served at Andiamo, beautifully displayed. The staff had incorrectly labelled the ice creams, therefore serving a hazelnut ice-cream instead of the requested coffee-flavoured one. Realizing the health implications of such an error to a person allergic to nuts, Graeme apologised to the customer, and refused payment for the ice-cream.
The Sour Service Award goes to Mrs Govender, the owner of MIlky Lane at Cavendish Square. The customer wanted an apple pancake which appears on the menu. The staff said they did not apples, despite the centre having a Woolworths, and a Fruit & Veg City across the road. Mrs Govender said that due to a bomb scare in the centre at midday on that day, eight hours earlier, no apples had been bought! Mrs Govender showed no customer interest nor understanding. She even allowed repair work, utilising angle grinders, at her Nando’s outlet next door, to the irritation of all Cavendish shoppers sitting in the foodcourt.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.