The Sweet Service Award goes to Audi Cape Town, and its Service Advisor Hennie Kriel, for his friendliness and efficiency in helping me to get my car key to flick open, a little screw having been responsible for the problem. On his desk is a sign that they offer 11/10 service excellence, and it encourages customers to demand it, and express it if they are not satisfied. Hennie has impressed me with his superb service since meeting him at the dealership early this year.
The Sour Service Award goes to Woolworths in the V & A Waterfront, and its assistant Caylin in the Customer Services (what a misnomer) Department! Due to the big sale at the store, we had to wait for quite a while to be served. I was asked a number of questions as to the return of the item, and Caylin began to sulk, and became rude to me. I asked her to call a Manager, but she did not appear keen to do so, going on the attack, saying that I was rude, and that she did not feel like serving me any further! She had to refund my purchase in cash, as the money could not be refunded to my cheque card, and she short-paid me by R100. A Manager did eventually arrive, and I could share the experience with him.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein