The Sweet Service Award goes to Ben Weí Asian fusion sushi restaurant in Wembley Square, which spoilt my guest Stephanie Neubauer on her birthday. I had met Stephanie and her partner Jörg an hour before at the Gernan Embassy, and overheard their sad tale about a mugging in Woodstock they were subjected to, losing their valuables and passports. I took them with me, to fetch a spare cellphone at my home, to help them find an ATM to draw cash from an extra credit card they had, and spontaneously invited them to a birthday lunch at Ben Wei. I mentioned this to the waiter when I ordered a glass of bubbly for Stephanie, and the kitchen brought out a plate of salmon roses for the birthday girl. It was a lovely touch to make the couple feel much better after a traumatic 24 hours.
The Sour Service Award goes to the V&A Waterfront parking ‘service’. I tried to pay my parking ticket but my ticket was swallowed. I reported this via the speaker on the machine. The operator was exceptionally rude, and had attitude, and stopped speaking to me. At the boom he refused to assist me, and I was stuck, blocking all other traffic. I had to wait for ages for a supervisor to come to my assistance, which finally allowed me to leave the building. No senior manager was on duty to expedite a solution!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein