Bingley Tours Sweet Service and Ons Huisie Sour Service Awards

The Sweet Service Award  goes to Bingley Tours, for rushing to Cape Town International airport at 15 minutes notice last week, to deliver a cellphone that  a Whale Cottage Camps Bay guest had left behind.  This is the second Sweet Service Award for the company. 



The Sour Service Award  goes to Ons Huisie in Blouberg, and is nominated by Cynthia Querido: “I’d like to nominate Ons Huisie for a sour service award for charging the astronomical sum of R28,00 for one small bran muffin.  Admittedly, the muffin included about 5 pats of butter which were totally unnecessary for a small muffin, as well as about 8 small sealed jam portions.  Rather ridiculous:  I mean where were you supposed to put all those condiments? – certainly not on the muffin.  I complained to the manager, asking how they could justify such a price. He couldn’t help; he only worked there! I left my email address & was assured I’d be contacted by the owner.  That was several days ago. This is daylight robbery. They obviously feel they can charge these outrageous prices because of the God-given scenery – but there are innumerable restaurants with equally stunning outlooks who don’t insist on taking customers for a ride. I’m interested to know how they arrived at such a price for a product which must’ve cost under R1. That little ‘repast’ certainly left a sour taste in my mouth”.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the website.

5 replies on “Bingley Tours Sweet Service and Ons Huisie Sour Service Awards”

  1. Annika says:

    Why did you buy the muffin??

  2. I hope Cynthia will see your question Annika, and reply.


  3. Siddiqah says:

    Hi. I would like to urge everyone to NOT use Bingley Tours and their supposedly “friendly” and “safe” service. The owner of this place drives like a complete maniac. He is rude and disrespectful. He has no respect for other users on the road. Please, if you value your lives, DO NOT support this people!!!

  4. Bingleytours says:

    Ms Solomon. I am Terry Bingley, the owner of Bingleytours. I have sent you a message on facebook and have asked you to clarify your accusations against me and have not received any response as of yet. Under no circumstances have we met before. I have subsequently learned that this incident happened in a confined parking area while you were on a cell phone and not paying attention to what was going on around you or where you were going. My vehicle was used in a private capacity and there was no passengers in the vehicle. As the vehicle passed you, you were startled as you were not paying attention. How can anyone drive like a maniac in a confined space and in which way was this person rude and disrespectful to you? I am highly perturbed that you condemned and slandered my company name on a social network based on assumptions without having clarified yourself of the facts. I was not the driver at the given time and the gentleman that was driving my vehicle at that time would not have behaved in such a manner as to endanger anybody’s life. In my view your conduct is highly unprofessional and borders on deformation of character and it is an attack against my company and the Tourism Industry. I am a well-known and highly respected member of the Cape Town Tourism Industry. I request a withdrawal of your statement and a public apology and if you try to slander my company name in any other way whatsoever, I will take further action.
    If you feel that there is any validity in your opinion of the situation, then you must feel free to contact me directly on +2782 532 4539.
    Terry Bingley F.I.M.I

  5. Thank you for your reply to Siddiqah Solomon Terry.


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