The Sweet Service Award goes to Bingley Tours, for rushing to Cape Town International airport at 15 minutes notice last week, to deliver a cellphone that a Whale Cottage Camps Bay guest had left behind. This is the second Sweet Service Award for the company.
The Sour Service Award goes to Ons Huisie in Blouberg, and is nominated by Cynthia Querido: “I’d like to nominate Ons Huisie for a sour service award for charging the astronomical sum of R28,00 for one small bran muffin. Admittedly, the muffin included about 5 pats of butter which were totally unnecessary for a small muffin, as well as about 8 small sealed jam portions. Rather ridiculous: I mean where were you supposed to put all those condiments? – certainly not on the muffin. I complained to the manager, asking how they could justify such a price. He couldn’t help; he only worked there! I left my email address & was assured I’d be contacted by the owner. That was several days ago. This is daylight robbery. They obviously feel they can charge these outrageous prices because of the God-given scenery – but there are innumerable restaurants with equally stunning outlooks who don’t insist on taking customers for a ride. I’m interested to know how they arrived at such a price for a product which must’ve cost under R1. That little ‘repast’ certainly left a sour taste in my mouth”.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.