British Airways Sweet Service and Carrington House Hotel Sour Service Awards!

imageThe Sweet Service Award goes to British Airways flights between London and New York, which have an iPhone USB charging port built into the TV screen, making it a pleasure to charge the phone over the airline’s flights.




imageThe Sour Service Award goes to the Carrington House Hotel in Bournemouth, booked via It was a Fawlty Towers experience, every request I had of the reception man being answered with ‘No’, including a bucket of ice (the ice machine had broken down), assistance with getting my suitcase up to my first floor room, air conditioning (I was shown the fan in the wardrobe), a later check out than 10h00 the following day, and maddingly, there was no wifi in the bedroom, only available in the public areas, being the hotel lobby! A manager lady went to fetch ice from a neighboring hotel, and found an extra pillow. My request for a glass to drink water in the room was forgotten by her! I was told that a new accommodation group had bought the hotel six months ago, and therefore things were so chaotic!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot [at] Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: Tel 082 55 11 323 Twitter:@WhaleCottage Facebook: click here Instagram: @Chris_Ulmenstein

One reply

  1. Lisa says:

    Lots of airlines offering this now, Emirates, Qatar. With BA it’s only available on their newer planes

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