The Sweet Service Award goes to British Airways flights between London and New York, which have an iPhone USB charging port built into the TV screen, making it a pleasure to charge the phone over the airline’s flights.
The Sour Service Award goes to the Carrington House Hotel in Bournemouth, booked via Booking.com. It was a Fawlty Towers experience, every request I had of the reception man being answered with ‘No’, including a bucket of ice (the ice machine had broken down), assistance with getting my suitcase up to my first floor room, air conditioning (I was shown the fan in the wardrobe), a later check out than 10h00 the following day, and maddingly, there was no wifi in the bedroom, only available in the public areas, being the hotel lobby! A manager lady went to fetch ice from a neighboring hotel, and found an extra pillow. My request for a glass to drink water in the room was forgotten by her! I was told that a new accommodation group had bought the hotel six months ago, and therefore things were so chaotic!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot [at] iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.whalecottage.com/blog Tel 082 55 11 323 Twitter:@WhaleCottage Facebook: click here Instagram: @Chris_Ulmenstein