The Sweet Service Award goes to Café 1904 in Hermanus, and its owners Johan and Endria Post, for making me a cappuccino despite having a break before their dinner service. It was just before 17h00, and all coffee shops in Hermanus were about to close. Johan and Endria took pity on me, and made me a perfect dry cappuccino, taking time to sit down and chat too.
The Sour Service Award goes to ABSA Bank, for its crash over 48 hours last week, without any communication to its clients. Not only did the main system crash, but its App also crashed. The bank is very quick to send text messages, but did not think it prudent to do so for this incident. I had to go to an ABSA branch to get the ABSA Banking App reset!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein