The Sweet Service Award goes to the Cape Craft & Design Institute, for the prize it donated of a ceramic bowl crafted by John Bauer, which I won in a lucky draw at a Cape Town Routes Unlimited breakfast at the offices of the Institute. The Institute offices is a showcase of the work done by craft producers, handles the marketing of the producers’ work, and facilitates orders for the producers, making the buying as one transaction across a number of producers easy for clients. The Institute and its crafters is a showcase of the design talent in Cape Town.
The Sour Service Award goes to Core Catering in Woodstock, and its owner Robert Greene. When I went there to buy glasses, the assistant had to run back and forth to the computer in the other end of the shop to quote prices, as no items are price-marked. She did not check if I had bought there before, so did not enter the company name nor calculate the discount which the hospitality trade receives. A manager was called to assist, and authorised a discount. She explained that the system had recently changed, and therefore they had no client names in their system. To make out the invoice in the name of the company, the owner Robert had to be called. He was rude, telling me that their system had not changed, only its ownership, now being franchised by him as the owner. As it had taken half an hour and I still was in the shop, I was annoyed at the time wastage, and he told me that I could buy the glasses elsewhere. His staff are slow, and their system is time-wasting, with only one computer on which they can check prices, as I was told the prices change all the time. I expressed my experience about the poor service on Twitter, and received an abusive reply from the owner, as well as from another staff member, later that day. I now shop for the guest houses at the organised and friendly Banks across the road.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.