Charlotte Rhys Sweet and BP President Sour Service Awards

The Sweet Service Award  goes to Charlotte Rhys, and its co-owner Shaun McDermott, for arranging the same-day delivery of their products, a rare service efficiency from hospitality suppliers. 

 

 

 

The Sour Service Award  goes to BP President on Regent Road in Sea Point, and its owner Mr Zuckermann.  While it has a convenient location, it is often short-staffed, noticeable especially when petrol price hikes are about to come in force.   On a recent visit every bay was full but only half the number of staff was on duty.  I asked to speak to a manager.  The staff told me he was not there.  An argumentative old man came up to my car, asked me what I was complaining about, and asked if had I been to a bank lately, and not stood in a queue there.  He advised me to be patient, and just wait. The staff told me afterwards that he is the owner of the petrol station! There was no apology nor organisation of his staff by him to speed up the process.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website. 

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