The Sweet Service Award goes to Paul at the City of Cape Town municipal payment office, for assisting in getting invoices for a water account printed out without having to stand in the 30-person enquiry queue, so that I could pay the invoice in the payment queue. Paul also promised to pass on the change of address form to the right department, to ensure receipt of invoices to the correct address, despite numerous faxed address change notifications sent to the municipality. Paul was a breath of fresh air in customer care, not something one expects from a municipal office.
The Sour Service Award goes to the City of Cape Town, for not removing the palm fronds that came down in heavy storms in Fresnaye about 2 months ago, until late last week. The City has planted palm trees all over the suburb, but never proactively trims the trees to remove the dead fronds, resulting in them crashing down in strong winds. Ironically, a whole lot more palm fronds came crashing down when the unseasonal south-easter bashed the city this past weekend, so one can assume that it will take another two months to get these removed!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.