The Sweet Service Award goes to Computicket at the Theatre on the Bay branch in Camps Bay, and its operator William, for his ever friendly service, who knows our seat requirements for theatre bookings, and will always make a plan to organise tickets, even if one cannot get to the branch immediately. Other than on opening days of pop group bookings, the Camps Bay branch rarely has many customers, eliminating queues, and therefore the service generally is efficient and friendly. William knows Camps Bay, and will advise his customers on accommodation too, should they wish to stay over.
The Sour Service Award goes to Cape Town Tourism and its Communications Manager Skye Grove, who used her company Twitter account, in which her Bio denotes her position and provides a link to Cape Town Tourism’s website, to attack and defame lobbyist Errol Naidoo to fight a personal issue, writing that he needs a ‘brain transplant‘, amongst others, in response to a Cape Talk interview earlier this week. This is the response from CEO Mariette du Toit-Helmbold when we questioned her about the policy of the tourism body regarding attacks made on Twitter by her staff, it not being the first time that Ms Grove has defamed others on her Twitter account, implying that the Tweeting by Ms Grove was out of line: “Cape Town Tourism does have a communication policy which includes social media communication. Please be advised that the matter is being addressed in line with Cape Town Tourism’s HR policy and procedures”.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.