The Sweet Service Award goes to Crystal Clearwater Pools in Sea Point, for its excellent service in identifying the cause for the pool cleaner not working at our Whale Cottage Camps Bay. They reset the timer and solved a blockage by cutting off a piece of pipe, to make the pool cleaner work again, at a call out fee of R380. We were horrified that we had almost been duped by another pool company, based in Gardens, as their prognosis was that the pump was broken, and should be replaced, at a cost of R2450!
The Sour Service Award goes to Vodacom, for its continued poor reception in Hermanus, Camps Bay, and Franschhoek, a problem we have reported via Twitter continuously in the past five months. When we Tweet, we receive a phone call, get told the the problem will be ‘escalated to the technical team‘, and then we never hear any feedback about the poor reception again, nor does it become any better! It is impossible to make/receive calls inside buildings in these towns!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage