The Sweet Service Award goes to the Dalewood Fromage factory shop and its Manager Tracey Falconer. I was in Franschhoek and wanted to stop by the shop in Klapmuts, but was running late from a lunch. I called to find out at what time they close. Tracey told me that they close at 16h00, but that she had to do some admin work, and would still be there until 16h45, which suited me perfectly. Not only did I buy their fabulous Camembert and Brie cheeses, but fresher than fresh same-day laid eggs too.
The Sour Service Award goes to ABSA, which has the most onerous account closure procedures. To close my business account with the bank, I was instructed to first receive permission from my business banker to cancel my overdraft! I completed the form in the Garden Centre branch, but the customer service person Tasniem sent it to the wrong Olivia at ABSA, so nothing happened. Tasniem had not bothered to follow up, so I had to call again, and use the service of the Franschhoek branch. They found the correct Olivia, who followed through with the further 7 – 10 working day process to cancel the overdraft and to close the account. She stayed in touch with me telephonically throughout the process, and confirmed the closure of the account.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein