England fans Sweet & African Eagle Sour Service Awards

The Sweet Service Award goes to the England supporters, who so bravely and in a sportsman-like manner accepted the outcome of their Round of 16 match against Germany just less than 2 weeks ago.   Despite the loss, they partied and no reports of hooliganism were received, something which has been associated with English soccer fans in the past.

                       

The Sour Service Award goes to Enver of African Eagle, for the poor service a group of Whale Cottage World Cup guests, who had booked the company to do a day-tour to Aquilla, received.   The company’s guide called the Whale Cottage Camps Bay Manager Marianna at 5h45 to obtain directions!   They called again, to say they could not find the house, and were given the correct address again.   It took a further 30 minutes for them to reach the guest house.   An hour later the guests returned, saying that they had asked to be returned to Whale Cottage Camps Bay, as the driver was still looking for other clients at 8h00, when they should have reached Aquilla already and had breakfast there!   It took Enver 24 hours to return Marianna’s call of complaint, due to a message that had not been passed on to him by his staff.  When he took ownership of the problem, Enver immediately apologised and explained that he had used a new Portuguese-speaking guide, who had been requested by other booked clients, but who did not know Cape Town well.   Enver promised to drop off bottles of wine for the Whale Cottage guests and chocolates for Marianna, to apologise for the poor service.   The guests have long since checked out and the promised wine and chocolates have not been received! 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

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