The Sweet Service Award goes to Exclusive Books in the V&A Waterfront, for its friendly service in accepting a returned book, when I discovered that I already owned a copy of it. The money was quickly and efficiently reversed to my credit card.
The Sour Service Award goes to Clicks, both at the new Clocktower branch, as well as at the V&A Mall. I needed to fetch a prescription, and wanted to combine it with a repeat of diabetes medication which I have bought for years at either the Regent Road or Glengariff branches of Clicks, and even on occasion in Franschhoek and Gardens Centre. The Head pharmacist at the Clocktower branch, Stewart Reid, was slow, couldn’t find any of my information on their system, nor of any previous diabetic medication prescriptions, and couldn’t even find the telephone number of the Glengariff branch, to be able to call a colleague. I tried to buy a Revlon blusher, but the make-up section was untidy, with boxes and a trolly blocking access to it. I asked for a manager to assist, a young cheeky lady misrepresenting herself as having this position, and downright rude. She did come to apologize afterwards. There was no joy at the Waterfront Mall branch either, pharmacist Trevor van der Merwe treating me with chauvinistic disrespect! I had to go to the Glengariff Road branch in the end.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein