Hermanus Sweet and TELKOM Sour Service Award

The Sweet Service Award goes to the citizens of Hermanus, who enthusiastically sent votes by SMS, for the town to be named the Rapport Town of the Year.   Special recognition should go to Storm Kreusch of the Hermanus Tourism Bureau and Maxie Lerm of the Overstrand DMO.  

This year saw the fourth Rapport Town of the Year Competition. The publication’s almost 586 000 readers were asked to vote for their favourite town in the Western, Southern and Northern Cape by SMS or mail. Oudtshoorn, Hermanus and Robertson were the three finalists and were judged by a panel consisting of representatives of Kaap-Rapport and co-sponsors, Cape Town Routes Unlimited and Van Loveren Winery.    

                                                                                                                                                                   The Sour Service Award goes to last week’s Sweet Service Award winner, TELKOM.  Being such a large corporation, staff in one division may excel, whilst those in another may give the telephone company a bad name as far as service levels go.   A number of requests were made in person at the TELKOM branch in Sea Point a week ago, and only one of these was efficiently executed.  A reminder visit had to be made a week later, to question why the requested changes, including a vital ADSL line move, had not been made.   The Manager of the Sea Point branch did not wish to take responsibility for his staff member’s poor service, saying it had nothing to do with him!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.