The Sweet Service Award goes to Home Brands in Montague Gardens, and is nominated by Sue Coetzee: “I purchased an Aquaflosser about 2 years ago, and lost the receipt, so when I had problems with the charger, I bought a new one through a discount voucher. It stopped working after a few months, and as I no longer had any proof of purchase I thought that was it. I took a chance, and took them into their Cape Town office when we were there, and was very pleasantly surprised to receive two new units in the post not long after (person dealt with was Yumna)! Well done to them, no questions asked“.
The Sour Service Award goes to Groupon with Cape Talk, and is also nominated by Sue: “I purchased two vouchers early December, one for a Samsung Galaxy Note 10.1 bluetooth keyboard and cover, and the other for a Salad bowl that keeps the items cold. Eventually i received the keyboard and cover, only to discover it was a generic, at the same price one can purchase off the shelf, it didn’t fit my Note, appeared to be second hand (the plastic wrapping had been opened), and the description on the outside box had been marked out with a koki pen. I have had no reaction to firstly, finding out what has happened to the salad bowl, nor to my request for how to return the keyboard and get a refund. (What i did receive was a request to rate their service in relation to my request. Needless to say, i also did not receive any response to my answer!). Around the middle of January, I heard on radio 567 that John Maytham had interviewed a big shot in Groupon, who had promised to sort out all the outstanding queries, and if one wrote again to Groupon, and received no response, to forward the emails to his (John’s email address), and he would make sure they went directly to the guy he interviewed, It’s now nearly the end of January, and still no response! What now?”
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.