James the Plumber Sweet and Le Franschhoek Hotel Sour Service Award

The Sweet Service Award goes to James the Plumber in Cape Town, who arrived within half an hour of being called to deal with a burst geyser at Whale Cottage Camps Bay at 10 pm last Friday evening.   Not only did he stop the flow of water into two guest rooms, but he also organised a cleaning company to suck up the water an hour later.     He came back the following day to replace the two affected ceilings, allowing the two rooms to be used again by Whale Cottage guests 24 hours later.    



The Sour Service Award goes to the Le Franschhoek Hotel, for sending out an “invitation” for a food/wine pairing evening with wines supplied by La Couronne wines, scheduled for last Friday, despite the dinner already having been sold out at the time of sending out the invitations.     When the staff member was asked why she would create expectations by sending out an invitation to a sold-out event, and disappoint all who tried to book in response to the invitation, she said that she was following instructions.    Grant Pringle, Acting General Manager of the Hotel at the time, only returned the call after three messages were left for him, and tried to shift the booking to a dinner at which visiting chef Mike Norman would be cooking.     The hotel was not prepared to add an extra table for two to its limit of 50 persons, even though its restaurant can seat 80 persons, according to its website.   Mr Pringle promised to add the booking to the waiting list, but no feedback was received as to whether a table had become available.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.