The Sweet Service Award goes to KAMERS, and their Marketing partner Magdel Kemp, who very kindly organised a refund of my entrance fee when I enquired why I no longer am on their mailing list, when I attended their pop up store at Jan van Riebeek School recently. It emerged that they had a very out of date email address for me on their system.
The Sour Service Award goes to Woolworths’ Witchery clothing store in the Waterfront, where I bought a handbag. On the day of purchase I requested a handbag cloth bag, in which to store the handbag. They told me that they do not have any. When I got home and removed the labels on the bag, one was specific about the care of the handbag, and referred to the cloth bag which the purchaser is entitled to receive as part of the purchase. I returned to the Waterfront Woolworths store, and had to ask the Store Manager of the day to get involved, as the Witchery Manager was so lame, just telling me there are none! He made no effort to try to source one. A month later I have not heard from the store! So I have returned the handbag, not supporting the retailer’s poor customer service!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein