Melissa’s Sweet Service and W Café Sour Service Awards!

MelissasThe Sweet Service Award goes to Melissa’s in the V&A Waterfront, and its new Manager Natasha, for assisting me in having a table near their till set up, so that I could charg and work on my laptop while waiting for my iPhone screen to be replaced at iFix.  Sadly the MWeb V&A Waterfront internet service did not work, even though it showed the wifi symbol and reflected connectivity.  No e-mails downloaded and web pages did not open, apparently due to the V&A Waterfront wifi service not working throughout the whole shopping mall!

 

W Cafe Woolworths WaterstoneThe Sour Service Award goes to W Café at Woolworths Waterstone branch in Somerset West, and their General Manager Tony Howes, for the poor reaction to my complaint about the pathetic wifi service provided by Always-On Woolworths, a misleading service name.   It took 15 minutes for a page to appear in the browser, requesting e-mail and other details, and then another 15 minutes for e-mails to download, just as the laptop battery died. Holmes told me that the slow Somerset West internet service is to blame!  Howes showed total disinterest.  I also told him about the poor service by the staff member doing the weighing of the Harvest Table foods, and that I received a glass of luke warm water when I ordered a glass of ice water!  His response was: ‘What do you want me to do about it?‘!  I called the national Tribeca Customer Care Manager Nikki, who was a good listener, and sent Howes back to me again.  He was a little nicer second time round.  Two messages left for the Woolworths store manager Richard de Beer to complain about the poor W Café service when I left the store has not been returned in 10 days!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at  whalecot@iafrica.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Tel (021) 433-2100, Twitter:@WhaleCottage  Facebook:  click here

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