Melissa’s Sweet Service and W Café Sour Service Awards!

MelissasThe Sweet Service Award goes to Melissa’s in the V&A Waterfront, and its new Manager Natasha, for assisting me in having a table near their till set up, so that I could charg and work on my laptop while waiting for my iPhone screen to be replaced at iFix.  Sadly the MWeb V&A Waterfront internet service did not work, even though it showed the wifi symbol and reflected connectivity.  No e-mails downloaded and web pages did not open, apparently due to the V&A Waterfront wifi service not working throughout the whole shopping mall!


W Cafe Woolworths WaterstoneThe Sour Service Award goes to W Café at Woolworths Waterstone branch in Somerset West, and their General Manager Tony Howes, for the poor reaction to my complaint about the pathetic wifi service provided by Always-On Woolworths, a misleading service name.   It took 15 minutes for a page to appear in the browser, requesting e-mail and other details, and then another 15 minutes for e-mails to download, just as the laptop battery died. Holmes told me that the slow Somerset West internet service is to blame!  Howes showed total disinterest.  I also told him about the poor service by the staff member doing the weighing of the Harvest Table foods, and that I received a glass of luke warm water when I ordered a glass of ice water!  His response was: ‘What do you want me to do about it?‘!  I called the national Tribeca Customer Care Manager Nikki, who was a good listener, and sent Howes back to me again.  He was a little nicer second time round.  Two messages left for the Woolworths store manager Richard de Beer to complain about the poor W Café service when I left the store has not been returned in 10 days!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, Whale Cottage Portfolio:  Tel (021) 433-2100, Twitter:@WhaleCottage  Facebook:  click here

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.