The Sweet Service Award goes to Mercedes Benz Century City, and its mechanic Wynand specifically, for attending to a smell of burnt rubber in the engine, a problem which could have caused a fire, he explained. Despite an extremely busy looking service department, Wynand helped fix the problem as quickly as their administrative procedures allowed.
The Sour Service Award goes to MediaNova, publishers of the Cape Town Visitors’ Guide, and its staff Lee-Anne Cox and Dominique Bendex. We placed an advertisement in the two issues of the Cape Town Tourism Visitors’ Guide for the World Cup in 2010. In a year, the company has not managed to post us a copy of the Guide, despite numerous requests. Both ‘ladies’ have no respect for the customer, in that they interrupt one continuously on the phone, not allowing one to finish a sentence. This company appears to have a philosophy that the ruder and more threatening its staff is to its clients, the more likely they will be to pay! Last year MediaNova also received a Sour Award.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.