The Sweet Service Award goes to Mezepoli Meze and Wine Bar in Camps Bay, for hosting the members of the Camps Bay Guest House Association for lunch last week. The restaurant has a sister restaurant at Melrose Arch in Johannesburg, and can seat more than 100 guests. It serves sushi as well as a selection of nearly 100 Mediterranean and Middle East meze dishes, including cheeses, vegetarian mezes, dips, salads, meats, seafoods, and desserts. The restaurant offers platters for a set price of R135, including salads, haloumi, dips with pita bread, falafel, spanakopita, dolmades, calamari, keftethes, and souvlaki chicken, which we sampled, a very enjoyable meal.
The Sour Service Award goes to FNB, and its poor service in supplying its client, the V&A Waterfront’s newly opened Vovo Telo, with a credit card machine. Having eaten and shopped at Vovo Telo soon after it opened, it was a surprise to hear that they did not have a credit card machine, which meant that the goods selected had to be returned. A few days later the situation was the same, so we decided to call on customer Twitter power, Tweeting FNB MD @MichaelJordaan about the problem. He delegated this to @RBJacobs, who calls himself the ‘FNBGuy’, and he seemed a real go-getter initially, in terms of his Twitter responses. Every deadline FNB gave Vovo Telo Cape Town in terms of delivery date and time was not met by them, and when they delivered a credit card machine four days after the commencement of the Twitter requests, and two weeks after the outlet opened, it was a fixed line one, and not a portable credit card machine required by restaurants! Their service levels are unacceptable, and FNB demonstrated that it cannot satisfy basic customer needs on Social Media, not even if Tweets are directed to its MD.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.