The Sweet Service Award goes to Roshan Sewmangal at Nedbank’s Head Office in Johannesburg, who has been incredibly efficient in addressing a customer’s needs that were not being met at business branch level. Roshan has an amazing ability to listen, to keep the customer informed about the progress of the query, and has been most efficient in quickly addressing the client’s requests.
The Sour Service Award goes to the City of Cape Town, which charges for payments over R 4 000, when made by credit card, to the customer’s next account. Many residents living on the Atlantic seaboard have a rates bill in excess of that amount every month, and would have to pay this particular account by cheque if they wish to avoid the hefty credit card commission charge by the City. Mastercard and VISA do not allow merchants to charge a commission charge on top of the purchase price. Interestingly, the City of Cape Town is not the merchant – Pick ‘n Pay’s EasyPay system is.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.