The Sweet Service Award goes to the suppliers in Plettenberg who helped make the re-opening of Whale Cottage Plettenberg Bay earlier this week such an easy task at reasonably short notice. We wish to thank Arlene’s Pool Services, Plett Garden Services, ADT and Plett Window Cleaners.
The Sour Service Award goes to Vodacom, and their agents Cellucity in the Somerset Mall. Orginally this was planned as a Sweet Service Award, but the delight at the branch manager Herman managing to overrride the release of one of their precious stock of iPhone 4 for an upgrade (it is Cellucity’s policy to only sell the new iPhone model to new contract holders, and not to existing customers, despite promises of a two week wait) quickly turned sour. When I bought the micro-sim (has to be paid for, in addition to the upgrade cost, of R150 each) for the new phone, it could not be activated, because the November Vodacom payment via EasyPay had not reflected on their side. It took a further four days of nagging and calling Cellucity to get the phone to work with the new sim card. Service improved when Herman took over the negotiations with Vodacom, and action happened when I called the Vodacom Accounts department myself. It appeared that they had not received proof of one of the payments from Cellucity!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.