The Sweet Service Award goes to Begum Harris of the V&A Waterfront branch of the Post Office. Not only was the customer impressed with the Post Office being open after 17h00 (the Waterfront and Canal Walk branches stay open until 21h00!) but was surprised about the friendliness of Begum and her colleague, delighted with the speed of her service and impressed when Begum proactively asked if she could certify the photo-copies made of an ID document!
The Sour Service Award goes to the City of Cape Town’s Solid Waste department dustbin staff, who are disturbing residents of Cape Town with requests for Christmas box donations, as well as to their call centre. Early last month the bell was rung by three different collectors over two days, as well as yesterday, and the illegal collections were reported to the City of Cape Town call centre. The Call Centre demanded information about the wording on and colour of the truck and the vehicle registration number, to ensure that they were not bogus collectors. One wonders why the City does not have inspectors in the suburbs in which dustbin collection is taking place, to check on the behaviour of their staff. The resident was advised to photograph any further collectors, and to send the photograph to the City, so that it can prove that the collectors do indeed work for the City, and so that disciplinary action can be taken against the staff! The call centre staff are most unhelpful, and treat one as if one is not telling the truth. One is not allowed to speak to the Solid Waste department directly.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.