Restaurant Review: 1800 Restaurant at Cape Royale still not hot, winter special dishonest!

In my Hausfrau past, I was a mean Beef Wellington preparer for dinner parties.  When I saw this dish advertised as the new Winter Special (at R 99 with a glass of sparkling wine, until the end of the month) at 1800 Restaurant at the 5-star Cape Royale Luxury Hotel, I had to have it!  We had tried the Winter Special almost a year ago, and were disappointed then (read review).  Unfortunately our return visit was no different.

It started when we arrived – I was finishing a call in the car, and a staff member of the hotel interrupted my call and hassled us about parking, even though we were in a legitimate bay outside the hotel.  He was intimidating, and I asked him to step back.  Two security staff we walked past upon entering the hotel did not greet us.  The manager seated us at a table next to one of those odd “confession” screens, which allows one to be heard, and to hear every word of the table on the other side of the screen, near a drafty entrance to the restaurant.

We had barely settled in, when we received a complimentary glass of sparkling wine as a “token of our appreciation for dining with us tonight” – nice touch, but the rest of the introduction sounded straight off a script.  When I asked what we were drinking, I was told by the waiter Alex that it was “Kleine Zalze”.  From the little I know about wines, I could not recall a sparkling wine made by this wine estate, and asked him to bring the bottle to the table – it was a Kleine Parys Cuvee Brut in fact!

The bread was brought to the table immediately, really not exciting at all, and I left it to one side.  We received a sermon about the location of the cloakrooms, the meaning of the name of the restaurant (steak is prepared at 1800F), and the menu.  The waiter talked us through everything, including the eight special sauces of which one can order one for free, and did not mention the Beef Wellington special we had come for.  For the special, there is no choice of sauce – you must have it with the Red Wine jus, as prescribed.   The restaurant service is affected by this long introduction to the restaurant, as no other tables close by can be served.  I ordered a starter and the special, and the starter arrived within 5 minutes, commendably quick (compared to the slow service for the rest of the evening).  I had not even placed the order for the wine.  Three spiced salts were brought to the table as well, but the waiter only knew the origin of them (smoked paprika salt from Africa; Sumac salt from Arabia; Allepo salt from South America) but could not describe their taste to us.

The focus of 1800 is on steak, and the restaurant’s website states:  Owner, Paschal Phelan, brings with him many years of experience in the meat industry in Ireland, and under his direction, his team ensures the best quality by inspecting suppliers’ farms to maintain the highest standard of their meat offering.  The restaurant’s succulent beef and other selected meats are grass reared and then grain fed for a short period to enhance the flavour and ensure tenderness.  It is then matured to perfection in the grill room’s temperature controlled storage”. I could not help thinking of Carne when I read this.

Prior to the starter being served, an amuse bouche served on a spoon was brought to the table – it was a smoked paprika cheese and mash ball with sweet chilli sauce, a non-event.  The starter Duck Rillettes were served on white toast.  I was attracted to the description of the dish on the menu: “Duck liver parfait, toasted pecan nut and honey broiche and brandied sultanas”.  The toast looked like ordinary white bread, and there was no sign nor taste of nuts nor honey in it, even when the manager brought us an untoasted slice of the “brioche” to taste.  The manager could not answer when I said that this was not as described in the menu.

The service problem came from there being no heavy-weight manager on duty.  Our waiter of last year, Emmanuel, whose service we were not happy with then, now is the manager, out of his depth we felt.  The owner of the hotel was also dining at the restaurant, and perhaps the staff had their attention focused on him and his party.  The music was far too loud, and not pleasant, but luckily was turned down as soon as the owner arrived.  Nothing has changed in terms of the decor in the year since our last visit.

The “Beef Wellington” at 1800 Restaurant is not made with pate de foie gras, nor are the duxelles mixed with leeks, nor do they cover the whole steak – a tiny teaspoonful of the mushroom mix was placed on the top of the fillet, underneath the puff pastry, like a crown!  The steak was prepared medium, as specified by the waiter.  I asked the manager why there was no foie gras, and the answer he brought back from the chef was that it would make the dish costing too high – a con!  We felt that the portion of steak also was not close to the advertised 200 gram.   When the plate of food was brought to us, the mash and the vegetables on the plate were cold, so we sent them back.  The second set of vegetables was extremely salty. The red wine jus had a very rich dominant taste, and I felt that it spoilt the taste of the steak.

We ordered the Allee Bleue Shiraz 2007, at R 50 a glass, and while the portion served was very generous, it was not a particularly pleasant wine.  The “Wine Portfolio” (nice name) is divided into wine type, and then by wine region within that, with listings of local and international wines.  The house wine is a Capaia Blue Grove Hill Sauvignon Blanc (R35/R140), and its Merlot/Cabernet Sauvignon blend (R40/R160).   Graham Beck’s sparkling wines are listed under Stellenbosch and not Franschhoek!   Champagnes range from R680 for Lacombe and Leillier to R 2400 for Dom Perignon.   Some of the wines are expensive, but I counted eight white and seven red wines by the glass that cost less than R40, which is good value, especially as none of the red wine vintages were younger than 2007.  One can indulge in such international wines as Giovanni Corino Barolo Vigne Giachini, Domaine Ussegilo Chateauneuf-Du-Pape Imperial Cuvee, Chapoutier St Joseph Les Grantis Rouge, and Alain Chavy Puligny-Montrachet les Purcelles, all upwards of R 1000.

The manager could not answer our challenge that serving the “Beef Wellington” short of its identifying ingredient was dishonest.   The Executive Chef Jonathan Gargan, who took over the restaurant only about three months ago after service on cruise ships, was not on duty, and his deputy Chad Booysen (ex-Beluga) clearly was not coping with the room full of diners.

We knew it a year ago, and we should have known better in returning to 1800 Restaurant.   What they are offering as a Winter Special is dishonest, and does not do their reputation, nor that of the 5-star Cape Royale Luxury Hotel, by whom it is owned, any good.  The staff and manager need a serious training hand, and the Executive Chef should be on duty on busy weekend nights.  The name of the chef of a year ago (Lindsay Venn) is still on the Cape Royale Luxury Hotel website, while the restaurant website does not mention the chef’s name at all!

In re-reading my review of a year ago, it is clear that little has changed – the special is not mentioned when one arrives, the service slows down as the restaurant fills up, and the wait for the main course is long.  The prices have not moved much compared to a year ago, which is commendable – the price of the 200 gram fillet has come down to R120, that of the 400 gram has remained the same, while that of the 300 gram has increased.  The price band of the starters (Paternoster mussels, Franschhoek salmon trout, baby calamari, Kalahari springbok carpaccio, two salads and chicken livers), being R40 – R69, has not changed much.  The linefish price has however increased by 19 % to R115, while the cheapest dessert has come down to R28 now, to a maximum of R45.  Desserts include ice cream and sorbets, souffle cake, cheese cake and a plateful of miniature desserts.

1800 Restaurant, Cape Royale Luxury Hotel, Main Road, Green Point, Cape Town.  Tel (021) 430-0506.  www.18hundreddegrees.com. Monday – Saturday.

POSTSCRIPT 4/8: Read the reply to this review from Jonathan Gargan, Executive Chef of the Cape Royale Luxury Hotel, in the Comments section.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com

13 replies on “Restaurant Review: 1800 Restaurant at Cape Royale still not hot, winter special dishonest!”

  1. Wendy says:

    Well this is very interesting! We have been wanting to try ‘1800’ for a while now and were planning to try out the winter special this season. Glad you wrote the review as we shan’t bother now.
    My husband and I eat out about 3 to 4 times a week (no kids see!) so we really have been around so to speak. So what is it with most restaurants that the sides are always cold or luke warm?! Seeing as they (chips/rice/veggies,etc.) usually constitute about 70% of the meal, perhaps we should only offer to pay for the 30% that is adequately heated/prepared….

  2. Jonathan Gargan - head chef 1800 Degrees says:

    The ethic behind what we are offering at 1800° is hinged on value for money to our guests.

    At present the Beef Wellington special is selling out every evening and we have had good feedback. Specials add value and bring affordable dining to patrons, adding foie gras here would bring an additional cost element. As for sticking to the true classic dish – all recipes are changed in this day and age. The special indicates exactly what is in dish and is quite transparent.

    With regards to service, our number one waiter, Alex, is frequently requested by return customers to serve their table. As with the hotel, our staff go the extra mile to please guests.

    We would like it noted that the hotel’s general manager, Lynda Terblanche, called you a day before you posted this review when the restaurant manager’s report revealed you were dissatisfied with the experience.

  3. Dear Jonathan

    Thank you for your reply.

    Lynda did call yesterday, but did not seem to know all the details about the problems with our dinner, and therefore I suggested that she read them in my review which I posted this morning. Surprisingly, she called 4 days after our dinner! She has not contacted me since the review was posted.

    Beef Wellington is made one way only. You cannot leave out the essential ingredient to save on costs – again, in my opinion this is dishonest and misleading. There is no “transparency”, as your menu does not contain details about the “Beef Wellington” special, nor did the waiter tell us when we ordered it. Lynda told me yesterday that this is your ‘twist’ on the recipe, but I do not buy that, I am afraid. She also laughed in embarrassment when I told her that the manager Emmanuel told us that you are not adding the foie gras, so that you can save on costs!

    Your email stated that the fillet is “coated” with mushroom duxelles – no, it is not, there was only a teaspoonful of it on top, as described in my review.

    I think you should not take Cape Town diners for a fool Jonathan, and don’t be dishonest. Call it the Beef Royale, but to continue call it a “Beef Wellington” is unprofessional and misleading!

    You are strangely silent on the other aspects I raised in my review – cold vegetables and mash, wrong Graham Beck wine regional classification, slow service, the “brioche”, the questionable “200g” in the “Beef Wellington”, the loud music, the poor reception on arrival, etc!

    In conclusion, I am not sure why the GM Lynda called, as there was no apology or service make-good from her. She seeemd poorly informed, even though it had been discussed on Twitter since Friday evening. I called Ryan van Zyl, the Cape Royale Luxury Hotel concierge, to let him have all the details the day before Lynda’s call.

  4. darren says:

    Well done Chris standing up for the consumer, some of these chefs-restaurant owners think we are all fools.

    When this gets around he will quickly find out the power of social media and the place wont be so busy in the near future.

    When the owner developer develops a mock french chateau in the middle of green point do you really expect a good meal in the restaurant.

    Watch this space.

  5. Thank you for your support Darren – it gets flaming hot in the blog kitchen on occasion!

    I am surprised that the GM Lynda did not reply, and left it to the chef to do so.

  6. Monty says:

    While I agree with you on the “confessional” screens, I regularly eat at 1800 because their steaks are the most succulent I have come across in Cape Town. My wife also loves the safety of parking underground and we enjoy teh doormen treating us like royalty and always find the staff pleasant. Dont be overly critical, Chris!

  7. Vic says:

    I can be overly critical as well and almost see myself in Chris’s reviews. I was at 1800 for an earlier special this year. When we got there the free glass of wine had been taken off but only after I had made my booking based on their current website. The Ghanian(?)Maitre’D was very good and brought us some very good red wine free of charge. The steaks were well cooked and their sauces very different to that normally offerred , eg.coffee.

    And Chris, while you are critical of typos, please note you spelt litchi, “leechie” in your reiview of Indochine.

  8. I am blushing – a blond spelling moment – many thanks for pointing out the error Vic.

  9. […] *   1800 Degrees in the Cape Royale Luxury Hotel, Main Road, Green Point: 100g sirloin + 100g rump + 100g rib eye, and sauce = R99.  Until end February. Tel (021) 430-0506 […]

  10. […] *   1800 Degrees in the Cape Royale Luxury Hotel, Main Road, Green Point: 100g sirloin + 100g rump + 100g rib eye, and sauce = R99.  Until end March. Tel (021) 430-0506 […]

  11. […] *   1800 Degrees in the Cape Royale Luxury Hotel, Main Road, Green Point: 100g sirloin + 100g rump + 100g rib eye, and sauce = R99.  May. Tel (021) 430-0506 […]

  12. […] *   1800 Degrees, Cape Royale Luxury Hotel: Hot and cold Tapas and jazz, with a bottle of Diemersfontein wine per couple R195 per person, Sundays, 12h00 – 15h00.  Winter.  Tel (021) 430-0506. […]

  13. […] 1800 Degrees in the Cape Royale Luxury Hotel, Main Road, Green Point: 100g sirloin + 100g rump + 100g rib eye, and sauce = R99.  May. Tel (021) 430-0506 […]

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