The Sweet Service Award goes to Salt Deli on Victoria Road in Bantry Bay in Cape Town, for hosting a cosy media breakfast to showcase their cooked breakfast range, which includes scrambled or poached egg and bacon (no fried eggs available), salmon and eggs benedict, and eggs en cocotte. On leaving, each person was handed a little sweet treat to take home. New Salt restaurant chef Jacques de Jager, originally from Grande Provence in Franschhoek, came to introduce himself.
The Sour Service Award goes to La Vierge restaurant in the Hemel-en-Aarde Valley outside Hermanus, nominated by Ebony Sanders. Ebony writes that she was disturbed when a team of handymen arrived at the restaurant last Sunday lunch-time, and used power tools to break down a center stage, when she had to wait for more than an hour to discover that her order for her poached salmon had not been placed with the kitchen, and had to wait to have her drinks served. She was told that the waiter that served her has a medical condition, which must have influenced his service level. The invoice system was not working properly, so it took time to organise the bill when Ebony and her husband had had enough, and decided to leave, even though the Manager, via the waiter, offered to not charge for the meals. The waiter did not apologise about the delay in serving the main course, and the Manager never came to see and to apologise to Ebony and her husband. Ebony has subsequently written to say that she received a call of apology from Andrew, the manager, and he has invited her back for a complimentary meal.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.