The Sweet Service Award goes to Henk at Salt Deli, for taking the initiative in bringing a milk jug of extra foam with the foamy cappuccino I had ordered from him. He has never served me before. This nice touch was replicated a few days later at the new Dash restaurant at the Queen Victoria Hotel in the V&A Waterfront.
The Sour Service Award goes to the Robben Island ferry service and its poor management. After frequent mechanical breakdowns of the new ferry in the past few years, the staff of the service went on a go-slow last week, demanding the suspension of the services of their Human Resources Manager Lesiba Ramoroka. This has affected tourists wishing to visit this popular tourist site, as the three hour visit to Robben Island took 4 – 5 hours as a result, and some of the trips were cancelled. Cape Town Tourism CEO Mariette du Toit-Helmbold has described the Robben Island problems as ’embarrassing’ for tourism in Cape Town, and the industry is calling for an independent commercial operator to take over the running of this service.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.