ULTRA Sweet and FEDHASA Cape Sour Service Award

The Sweet Service Award goes to Kate from ULTRA liquor store in Green Point, who has the most dazzling smile, and offers the most exceptional service, even hugging her regular customers when she sees them in the store.   Sadly the rest of her colleagues are not as effervescent and efficient as she is, but Kate makes it a pleasure to shop at ULTRA on a Friday afternoon.




The Sour Service Award goes to FEDHASA Cape, to whom a complaint of unethical behaviour by HBR Personnel was presented on 6 November.  HBR prominently displays the FEDHASA and the APSO logos on its website, to reflect its membership of these two associations.   The fraudulent representation of a candidate would be in contravention of FEDHASA’s Code of Conduct by its members, a Code which it takes very seriously, when it suits the association.    The complaint was lodged on 6 November, and after numerous reminder e-mails over close to three months, a reply was received earlier this week, confirming receipt of the complaint, and stating that no action would be taken by FEDHASA, as the matter had been handled by APSO, and because HBR Personnel had reprimanded its staff member! 


The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.