The Sweet Service Award goes to Discovery, for lowering the bar for its members, having increased the value of the Miles which one can win on the weekly Vitality Gameboard play, and for discounting the ‘cost’ of its Rewards, by 20%. On Wednesday I only had to use 800 Discovery Mikes to buy a DisChem voucher of 1000 Discovery Miles, or R100. It has also lowered the number of steps one does per day to earn 100 points to 7500, from 10000.
The Sour Service Award goes to Discovery Vitality, for the difficulty in reaching a Discovery staff member telephonically, especially since the company has closed down its shops, the one in Sea Point always having offered good service in answering numerous questions one has. I made an error in not moving the DisChem voucher which I won on Wednesday to my eWallet, and asked the Discovery Bot, without success. There is no email address visible to write one’s query, and all preempted questions in the App did not describe my problem. I therefore called the Vitality number, and went through a number of hoops to get to wait for a Vitality staffer to take my call, the company trying to push one off into preempted questions, to free up their staff! On two calls on Wednesday my call was cut without even having spoken to someone. When I tried again yesterday, I finally got through to someone, who had to put me through to someone else, and I finally received assistance in tracing my DisChem voucher and moving it into the wallet.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chrissy_Ulmenstein