The Sweet Service Award goes to the Addictions ice cream shop in the Camps Bay Promenade, and its staff, for their generous scoops, inexpensive price, and good service for ice creams I have become ….. addicted to. Sometimes they are short of change, and take less money or ask me to pay the following day. If I have forgotten my purse at home and I have an Addictions attack, they allow me to pay the following day. An excellent relationship of trust. Yesterday I took my son and his partner there, and they received extra large scoops of ice cream.
The Sour Service Award goes to Vodacom in the Waterfront for their continued poor service. Last week I went to pay my bill, and was served by a lady assistant, asking her three times to print out the invoice. Once she’d taken my payment, she told me that she did not have the authority to print invoices! I then had to go to another colleague so that he could do it, my time in the shop taking twice as long. As the invoice showed a larger amount owing compared to my usual monthly charge, I wanted to query this. But the person who handles account queries in the shop only works until 17h00! So now my account has not been reactivated, despite my payment, I being reliant on WiFi to operate it. In the past my payments were immediately acknowledged via SMS, but I do not receive these either anymore!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chrissy_Ulmenstein