The Sweet Service Award goes to Audi Cape Town, and its Service Manager Hennie Kriel and colleague Luvo, for continuously providing 11/10 service. I am unable to reset my low tyre pressure message in the car’s complicated on-board computer, and can just drive in and one of the two gentlemen will reset it for me. Similarly, when I lost my FM stations, and they reset it to FM. The workshop truly operates to its 11/10 goal in the customer service it offers.
The Sour Service Award goes to Discovery Vitality, for removing Woolworths vouchers from its portfolio of weekly rewards from last week. If one had accumulated 100 points, one could spend it on Woolworths R100 shopping vouchers, my main use of the points. At the Discovery shop in Sea Point the staff told me that they were not informed about this change, muttering something about not all Woolworths stores being able to read the Discovery vouchers, and that it may just be a temporary stoppage. Another response was that there are only a certain number of Woolworths vouchers available, but I have tested it regularly, and they have removed ‘Grocery shopping’ from the heading of the 100 point section. Surprisingly, Discovery is exceptionally poor at communicating with its members when it makes changes, as it did recently, by limiting one’s points for non high-level heart activity to only 1200 per month! Subsequently, the Sorbet 250 point reward was also removed, but reinstated two weeks later.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein