The Sweet Service Award goes to Bootlegger in Muizenberg, which serves the best ice cream in this suburb. I had been to the outlet on the beach twice before my ban from all Bootlegger outlets by its owner Pieter Bloem, who could not accept my Sour Service Award for poor service in his The Point Mall branch. Despite the ban, the cashier was welcoming and friendly, understanding customer service better than her boss! The ice cream maker had finished the ice cream and put it in a stand on the counter while I chatted to Georgina Ratcliffe, whom I had met two days prior at the launch of Constantia Royale Sauvignon Blanc 2018. I’m sure that Mr Bloem will not mind receiving this accolade for his Muizenberg branch! 

The Sour Service Award goes to Nanou B in Kalk Bay, a dress shop belonging to Natalie. She was friendly when we arrived, explaining her French accent as being from Belgium. I saw a dress I liked, but she did not have it in the store in my size. She offered for her husband, photographer Mark Williams, to bring it through from Noordhoek once she had checked that she had the size at her house. He had other things to do, so I agreed to fetch it from her home, given that we were driving to Tintswalo. Natalie kept calling me in the afternoon, despite I promising that we would pop in to pay before fetching the dress, which we did. She did not offer a discount for the time, petrol, and trouble I took to fetch the dress from her home. She told me that they live just off the road to Chapman’s Peak, but was not truthful. Mark brought the dress to us at the car, and when I asked him how to get back to the Chapman’s Peak road, he told me to turn left once I reached the Noordhoek Common. Barely knowing Noordhoek, I had no idea where that was. He rudely marched off, telling me to find it by myself. We landed up at the beach, and a kind person there guided me back to the correct road!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein