The Sweet Service Award goes to the City of Cape Town, and its Trainee Cashier Jarred Knipe, for the speedy service in renewing the licence for my car at the Civic Centre. I came armed with a copy of my ID and once again the proof of my residence, which I had organised especially elsewhere prior to my visit to the Motor Vehicle Registration Officer. One is allocated a number on arrival, after enquiring why one is visiting. My number was about eleven numbers after the counters servicing clients. Many clients did not respond to the numbers. Before my number came up, a roving admin staff member asked me what I had come for and directed me to the Cash Office immediately. Jarred is a relatively new staff member, still on training! He completed the paperwork and payment within five minutes, it having taken me a total of ten minutes to renew the registration of the car, something that has taken an hour at least in the past! I had to pinch myself that I was not dreaming. And to add to the service delight, Service Manager Hennie Kriel, replaced the licence disc for me when I popped in at Audi Cape Town for assistance with something completely unrelated!
The Sour Service Award goes to the City of Cape Town Law Enforcement in Camps Bay. Their offices are near the Tidal Pool in Camps Bay. Whenever I go inside the office to report something, I have a rude reaction from the staff, with the exception of the head of this branch. Their interaction is short, and smacks of complete disinterest. I rarely see the Law Enforcement staff walking on Victoria Street in Camps Bay, and if I do, it is to issue parking tickets, even extending into Bakoven on very busy beach days on weekends and public holidays.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein