The Sweet Service Award goes to Sorbet in Camps Bay, and its owner Debbie, for her service recovery. When I went for a Pedi, I did not notice until I got home that the staff member assigned to me had used the wrong colour on my toes, despite me asking for the nail polish Sorbet Ice is Nice colour to match that of my finger nails. Debbie offered for the nail colour to be redone the following day, an offer I accepted gratefully. This is the second Sweet Service Award for this Sorbet branch.

The Sour Service Award goes to Facebook and its sister Social Media platform Instagram, for a twelve hour outage world wide, its millions of users not being able to post on their pages on Wednesday evening going into Thursday morning, one thinking that the WiFi was playing up. Facebook has not apologised to its users, nor explained what caused its biggest outage ever! 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein