The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey.
The Sour Service Award goes to Uber in Lisbon, its driver not being able to find one of Lisbon’s top restaurants Alma, located on a tiny pedestrian lane. Neither the restaurant nor Uber warned me about the difficulty of locating the restaurant. The driver was aggressive, already having driven over the pavement at one stage of our trip, going through red traffic lights, and clearly furious when it was wasting his time to find the restaurant. He saw the lane on the second trip around the block!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
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Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chrissy_Ulmenstein