The Sweet Service Award goes to Justin at The Grand Cafe in Camps Bay, for greeting his regular customers by name, always making a plan to make a table available, even if a booking has not been made, and for even remembering the customers’ favourite dishes on the menu. He creates a most welcoming atmosphere, a rare attribute, not experienced at other local restaurants.
The Sour Service Award goes to Fresh laundry in Sea Point, for being unable to get stains out of laundry, yet charging a fortune for it, and rude service when the customer’s unhappiness was expressed. On the day that the laundry was dropped off, the franchisee, Mrs Mitchell, was at the Main Road outlet. The staff member writing out the slip on that day was ill, and was not able to give good service. Mrs Mitchell did not send the staff member home nor did she take over from her. She did not say that she thought that they would not get the stains out, which is what the customer was told when she arrived, yet had to pay R 200 for 4 items of bed linen. Esther was on duty on the day of collection, and refused to take the customer’s laundry out of the cupboard until the payment had been done. She screamed at the customer, took her time in taking the payment, made calls to Mrs Mitchell to hold up the process even further, the customer had to take the linen out of the cupboard herself, and the customer was called a “bitch” when she left the laundry!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com.