The Sweet Service Award goes to the Vergelegen Mediclinic in Somerset West, its staff, the City of Cape Town Disaster Risk management team, as well as local residents for their amazing work in evacuating more than 100 patients from the hospital after the dreadful flood caused by the severe rainstorm last Friday. The news spread via Twitter, and assistance was called for. Patients were relocated to other branches of Mediclinic. Odd was that Mediclinic ran an advertisement in the Cape Argus this week, to thank everyone for their assistance. The ad seemed to be in reaction to a critical article in the same newspaper about a flood at the hospital in August, and that no flood prevention measures have been put in place since then!
The Sour Service Award goes to Caffe Milano and its chef/owner Giorgio Nava, for his rude reaction in Italglish when his waitress could not explain why they do not serve iced coffee, other than to say that it has just been winter! He arrived at the table, incensed that I would not just take her word for it, saying he does things his way in his restaurant, and that I could leave and have an iced coffee elsewhere in the vicinity. He did not ask me for my input. Usually Nava looks right through his clients, ignoring them. The fantastic Manager Charlene came to apologise for the behaviour of the waitress and of her boss, and made a perfect iced coffee with coffee, milk, and ice.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.