Vodacom Sweet Service and FNB Sour Service Awards!

The Sweet Service Award goes to Vodacom, and is nominated by South Africa-loyal tourist Nick Jones from the UK:  I would like to nominate a Vodacom employee at CPT who was incredibly helpful at 0700 hours on Friday 22 Feb 2013. We had just arrived from London & I needed a sim card for my cell phone. Chandré very quickly assessed my needs, put in the card, registered it & loaded my credit. He also informed me of a ZAR5 registration special which would allow overseas calls at 89c/ minute. Obviously extremely useful for a foreign visitor.  The whole procedure took less than 5 minutes & his duties were performed with both a smile & some friendly chat. This young man is indeed a great credit to both Vodacom & SA as a whole. He provided an excellent first impression of South Africa”.

The Sour Service Award goes to FNB, and is nominated by MasterChef SA finalist Samantha Nolan: “I changed to FNB in November. This morning I got a phone call from a random stranger saying that she was also in the process of changing banks and that FNB emailed her all MY details. Bank acc, address, contact numbers, ID number, salary, marital status etc! This is unacceptable and I will be taking it further. Luckily this lady phoned me but how many other people may have got my details and said nothing. There is something called Identity theft and this kind of incident provides the perfect platform. I do believe I will be changing banks again as I cannot deal with a bank that is so unprofessional. I also want answers from FNB…….

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

2 replies on “Vodacom Sweet Service and FNB Sour Service Awards!”

  1. Good day,

    Thank you for sharing the above Sour Service Award with us.
    I’m very sorry to hear about this terrible mix up and would certainly like the opportunity to have this matted addressed. If at all possible, please could you have Samantha Nolan contact me directly at rbjacobs@fnb.co.za and have her supply me with all of the required information and I will have a look and see how this could have occurred.

    Thanks very much.
    RBJacobs – The FNB Guy

  2. You can Tweet Samantha Nolan directly Mr Jacobs – her Twitter handle was in our Sweet & Sour Service Award Tweet this morning.


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