The Sweet Service Award goes to Waterfront Leathers, and its sales assistant Suraya Isaacs, for her excellent service in selling me a Cellini suitcase at a reasonable price. She was knowledgeable about the brand, found me a suitcase in a blue which matches a smaller suitcase I had already bought in the UK, and proactively offered to change the code on the combination lock from the standard supplier one. This was a vast difference to the poor service I received at Frasers, where the sales assistant did not want to listen to my requirements in a suitcase. 

The Sour Service Award goes to Bootlegger, and its owner Pieter Bloem, for his retaliatory action in banning me from all his Bootlegger coffee shops, after I awarded his The Point Mall Branch in Sea Point with a Sour Award last Friday.

Sweet Service Award goes to Discovery Vitality; Sour Service Award goes to Bootlegger!

Each Tweet by ourselves was reacted to by Bloem personally, indicating how little else he has to do in improving the service in his business, and what an important impact my Sour Service Award has had on his business to trigger him so strongly. His disparagement in each Tweet has been a huge benefit to my Blog, in attracting readership to it! Given the vast number of my favorite coffee shops, which does not include Bootlegger, this is hardly a loss! Yesterday I saluted Bloem with a last Bootlegger coffee …. lol! 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein