The Sweet Service Award goes to the Piazza Da Luz Woolworths branch on Regent Road in Sea Point, and its new manager Jacques. He was very interested in feedback I presented telephonically about the unprofessional behaviour of an evening duty manager some time ago. Earlier this week he helped pack my few shopping items in my heavily used Woolworths shopping bag, which had lost one its handles on a previous shopping trip. Noticing the missing handle, Jacques offered me a free replacement Woolworths shopping bag in the colour of my choice! Jacques told me that he welcomed feedback and invited me to contact him at any time.
The Sour Service Award goes to Neethlingshof in Stellenbosch, and was nominated by Daisy Knowles. We have edited her nomination, due to its length. “My Godparents had bought a Groupon voucher for a supper special at the Lord Neethling Restaurant. It was 2 for 1 on paella and seafood platters. I was expecting a fine dining experience. When we arrived we were ushered into a small dining room to the left and seated in the corner. We were, also unfortunately, next to a family table where there was a very vocal little girl. Please don’t get me wrong, I love children, I just think if you’re at a restaurant and in close proximity to other diners, there needs to be a certain number of decibels the child doesn’t venture above. The lady who served us seemed to be serving every single table, so the time she spent at each seemed hasty and I felt we were against the clock when she came over to us. When our wine was served, I actually had to bite on my lip for not wanting to giggle. She poured it from a height so that it shot into the glass at around 100km/h. I learned a whole new meaning to aerating the wine. One can’t fault the starters, they were lovely. The dishes were, however, served from her standing at one corner of the table and stretching over us. The tartare sauce accompaniment was definitely from a bottle and the dish it was served in was chipped. At this point I noticed my Mum had left half her meal too and said it was making her feel odd and she didn’t want to eat anymore. She and I then went to the bathroom where the ‘coating’ of the loo seats was chipped off in places, and the taps were loose in their settings. The soap was one of those electric-neon coloured liquids poured into a Radox pump-bottle and the (one) hand towel was limp to the touch and looked in need of a good wash. A creme brulee and the sugar coating bordered on burnt. Our waitress didn’t seem to take well to this and almost snatched it from Steve’s hand before turning around – she said nothing. He called after her, “please don’t bring us another one”. She came back to the table and said politely that it had been removed from the bill. When the bill was brought to us it was over R900 and we decided to write off the evening and could only laugh. She came running to the table with the second bill saying she hadn’t deducted the voucher amount. In true South African style, we over tipped, but sadly left with a very bitter taste in our mouths”.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website