The Sweet Service Award goes to Wines of South Africa (WOSA) and its team of staff, as well as all the wine estates, that put the best of our important wine industry on show at CapeWine 2012 in the Cape Town International Convention Centre earlier this week. The exhibition hall design brought the Winelands into Cape Town, and the exhibition looked attractive, was well organised, and had very friendly ambassadors for the wine industry. CapeWine 2012 will be of long term benefit to both the wine and the tourism industries, having attracted top international wine writers, buyers, sommeliers, and wine lovers to this top trade show.
The Sour Service Award goes to SAA, for the dreadful service extended to the invited German wine media representatives, flying with the official CapeWine 2012 carrier SAA from Frankfurt to Johannesburg on 23 September, to attend CapeWine 2012. The wines ran out 2 hours into the flight. The wines were dreadful, especially given the calibre of the passenger list, and the four wines offered represented a Platter rating range of 2 – 3 stars, one not even in Platter! The food was described as bad, and consisted of cold chicken plus a drink, or hot chicken and no drink, sour salad, dry and hard macaroni, rubbery Gouda, and a dry roll. Only the dessert was acceptable. The drinking water had run out in the morning before landing. The service was described as unfriendly. A number of flights arrived at OR Thambo simultaneously, which meant a congestion at passport control and baggage collection. The whole group on this flight missed the booked connecting flight, and had to wait for three hours to catch the next available flight to Cape Town.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.