WOSA Sweet Service and SAA Sour Service Awards!

The Sweet Service Award goes to Wines of South Africa (WOSA) and its team of staff, as well as all the wine estates, that put the best of our important wine industry on show at CapeWine 2012 in the Cape Town International Convention Centre earlier this week. The exhibition hall design brought the Winelands into Cape Town, and the exhibition looked attractive, was well organised, and had very friendly ambassadors for the wine industry. CapeWine 2012 will be of long term benefit to both the wine and the tourism industries, having attracted top international wine writers, buyers, sommeliers, and wine lovers to this top trade show.

The Sour Service Award goes to SAA, for the dreadful service extended to the invited German wine media representatives, flying with the official CapeWine 2012 carrier SAA from Frankfurt to Johannesburg on 23 September, to attend CapeWine 2012.  The wines ran out 2 hours into the flight. The wines were dreadful, especially given the calibre of the passenger list, and the four wines offered represented a Platter rating range of 2 – 3 stars, one not even in Platter!  The food was described as bad, and consisted of cold chicken plus a drink, or hot chicken and no drink, sour salad, dry and hard macaroni, rubbery Gouda, and a dry roll. Only the dessert was acceptable. The drinking water had run out in the morning before landing.  The service was described as unfriendly. A number of flights arrived at OR Thambo simultaneously, which meant a congestion at passport control and baggage collection. The whole group on this flight missed the booked connecting flight, and had to wait for three hours to catch the next available flight to Cape Town.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

10 replies on “WOSA Sweet Service and SAA Sour Service Awards!”

  1. Rob Harris says:

    SAA, like so many other queasy (sic) Government bodies actually don’t care!

    As long as those at the top get their fat salaries they couldn’t give a damn about service delivery … it doesn’t matter what sector (especially tourism) … sounds like the idiot-mayor and his minions in the Cape Agulhas Municipality, they don’t care! (http://goo.gl/0tDRU)

    They have absolutely no concept of service, making good impressions, return business etc etc.

  2. I didn’t pick up earlier today that eight SAA Board members, including its Chairman Cheryl Carolus, have resigned from the SAA Board since Wednesday Rob!

    What a dreadful admission of incompetence.


  3. Nigel says:

    Every business the Gov has a hand in is nothing short of a joke, just think if they get their grubby hands on the Mines….DISASTER!!!!

  4. Nick Jones says:

    All praise to British Airways, the only UK airline with a 365 days direct service to Cape Town. On my recent flights to & from Nairobi all of the wines served were good quality SA wines, a very pleasant surprise indeed.

  5. Thank you for your feedback and nice to hear from you Nick.

    Good news that BA will double the number of direct flights between London and Cape Town from next month, to twice a day.


  6. Thanks for your feedback Nigel.

    They’ll have to rebuild SAA from scratch, with 8 Board members having left. The Board lost hope – imagine how the staff must feel!


  7. Nick Jones says:

    & we’ll be on those flights again in Feb Chris!! Back in Camps Bay by 6 March!


  8. Would love another coffee with you then Nick.


  9. I’m one of these journalists and was on this flight – we survived it.Annoying: the connection time given by SAA at Joburg was too short and we missed not only our plane but our first tasting in Capetown…we were compensated by the great wines at the show, lots of talks and interesting meetings…


  10. Thank you for your feedback Michael.

    You may not know that four days after your arrival in South Africa, eight SAA Board members resigned, clearly demonstrating that something is severely wrong with the management of our national airline.

    We thank you for visiting CapeWine, and for the kind words that you have written about our wine industry to date.

    Wir wuenschen dir einen guten Heimflug. Gruesse an das Heimatland!


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