Category Archives: Madrid

Sweet Service Award goes to Gran Hotel Manzana Kempinski; Sour Service Award goes to El Corte Ingles Madrid!

The Sweet Service Award goes to the Gran Hotel Manzana Kempinski in Havana, and its PRO Ingrid, for the effortless assistance in booking a room at the five star hotel. I asked to see a room, was shown it by Ingrid, who spoke perfect English, and then advised me to book via the internet as they offer better rates there. She brought her laptop to the front desk, and made the reservation for me, with assistance from the Sales department. By the time I had returned to my BnB, the confirmation of the booking had arrived, without any demand for credit card details or upfront payment.

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