Retail


The Sweet Service Award goes to Shimansky Jewellers in Green Point, and its Carmen Wing, for their good cappuccino making skill, for offering to clean all my rings when I attended a tasting of the new Benguela Cove Cuvee 58, and for the use of the hotspot WiFi of one of her colleagues, as the jewellers guest and staff WiFi was not working. 

 

 

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The Sweet Service Award goes to the Twelve Apostles Hotel in Camps Bay, for the fantastic service in allowing me to write in their Café Grill last Sunday when the fibre internet was not working in our section of Camps Bay. As I was writing about the Eat Out Awards event, and already had not been able to Instagram from GrandWest, as the WiFi was hopelessly overloaded and not working at all, it was a very long evening, finishing off writing at the hotel at 3h00, it being fortunate that the (more…)

The Sweet Service Award goes to Exclusive Books in the V&A Waterfront, for its friendly service in accepting a returned book, when I discovered that I already owned a copy of it. The money was quickly and efficiently reversed to my credit card. 

 

 

 

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The Sweet Service Award goes to Audi Cape Town, and its Service Advisor Hennie Kriel, for his friendliness and efficiency in helping me to get my car key to flick open, a little screw having been responsible for the problem. On his desk is a sign that they offer 11/10 service excellence, and it encourages customers to demand it, and express it if they are not satisfied. Hennie has impressed me with his superb service since meeting him at the dealership early this year.  (more…)

The Sweet Service Award goes to Woolworths in Cavendish Square, and its assistant Lunathi Daba, for her excellent service in assisting me in finding clothes in different sections of the store, and helping me carry all my shopping items, all with a friendly smile.  It is a surprise when one receives such excellent service, not being the norm in the Woolworths branches I normally frequent.

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I don’t often visit Lifestyle on Kloof, but needed to buy something at Wellness Warehouse yesterday morning, so spent an interesting morning, revisiting the centre, and some of its more quirky shops. My shock surprise was discovering the jam-packed Olive Branch Deli, a ‘Community Grocer‘ which has been in the centre, adjacent to Woolworths, for 18 months already!  (more…)

The Sweet Service Award goes to SAA, and its crew on the flight from London to Johannesburg on 27 February. It was a very empty flight, and the staff was extremely friendly in looking after us. Nothing was too much trouble. The only thing that did not work was the cellphone charger, the hostess telling us honestly that it does not work throughout the plane! It was a concern for tourism that the plane was only one quarter full

 

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The Sweet Service Award goes to Gucci in Galeries Lafayette in Nice, and its sales assistant Anete Petersone. Anete spoke perfect English, helped me connect to the store wifi so that I could get a quick approval for a belt purchase, chose the correct belt size, wrapped the gift beautifully, and guided me to the fourth floor of the store, an absolute professional. I was offered a mineral water whilst making the purchase. She guided me to the Tax Refund department in the store. I returned two days later, to buy another Gucci item, but it was not available in the Nice branch, so Anete contacted the Galeries Lafayette Haussmann branch in Paris, requesting them to keep the item for me.  (more…)