Category Archives: Retail

Sweet Service Award goes to Woolworths Hout Bay; Sour Service Award goes to EbbTide apartment 201!

The Sweet Service Award goes to Woolworths in Hout Bay, and its Assistant Manager Claudia. I went shopping at the store on Wednesday, and we had to wait for quite a while in the queue to pay. Claudia came up to us, apologising for the wait. At the till I was not greeted, but told to go to another till, but then told to stay, back and forth after quite a wait in the queue. I expressed my irritation to the cashier,  Claudia observed the interaction and came to the till, took my name and number, and Continue reading →

Sweet Service Award goes to Blaque handbag shop; Sour Service Award goes to Uber Rio De Janeiro!

The Sweet Service Award goes to Blaque handbag shop in Alto Palermo in Buenos Aires, and the staff member who spoke good English when I shopped for handbags there, as well as another staff member who served me on a subsequent visit, exchanging one of the bags with a new one when the zip was not working properly. Continue reading →

Pick n Pay goes ‘nude’, trials plastic-free Fruit and Vegetable shopping!

On Facebook I saw an article that attracted my interest and attention, being a proud litter cleaner in Camps Bay, about Pick n Pay trialing the use of paper bags in its fruit and vegetable departments, and selling these items loose and not pre-packaged, in 13 of its stores around the country. 

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Sweet Service goes to El Corte Inglis Porto; Sour Service Award goes to Uber Lisbon!

The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey. Continue reading →

Sweet Service Award goes to Woolworths; Sour Service Award goes to Standard Bank!

The Sweet Service Award goes to Woolworths, for opening a long-awaited branch of its FOOD store in Camps Bay yesterday. The retailer handed out rusks at the traffic light, to attract attention to the store opening, and offered early bird shoppers R50 discount vouchers. The Manager of the store Lee Worship and the Foods Manager Gary Arendse were friendly in welcoming us to their new store. We as Camps Bat residents are delighted to have the store in walking distance. Continue reading →

Sweet Service Award goes to Café Roca Speakeasy; Sour Service Award goes to Discovery!

The Sweet Service Award goes to Café Roca Speakeasy in Franschhoek, with excellent service on my recent visits to it in Franschhoek, first for a Tapas lunch and writing of a new chapter of my SwitchBitch Book 3, then returning for live music played that evening. Owner Craig Sherril offered to sell my SwitchBitch books at the restaurant, a very kind gesture. He also showed me the new Marilyn’s Champagne and Oyster Bar as well as Sushi restaurant he is opening this month, next to his Café Roca Speakeasy. 

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Sweet Service Award goes to Out of the Blue; Sour Service Award goes to ANPA jewelers!

The Sweet Service Award goes to Out of the Blue clothing shop, and its owner Diane Armstrong, for the amazing service recovery in a very disappointing experience at the Franschhoek branch. I had popped in on a recent visit, looking for a Medium black long Top, which the store did not have in my size, so the assistant Hilary entered it into the computer as an order, I having to guarantee that I would buy it, but I needed to know when it would arrive in Franschhoek, returning to Cape Town two days later. We had to wait for the computer to message her an answer! As this took too long, I left my phone number with her. Not having heard from her for two hours, I went past the shop again, only finding her colleague there. She said that the person I had dealt with would call me the following Continue reading →

KAMERS Sweet Service Award; Woolworths Witchery Sour Service Award!

The Sweet Service Award goes to KAMERS, and their Marketing partner Magdel Kemp, who very kindly organised a refund of my entrance fee when I enquired why I no longer am on their mailing list, when I attended their pop up store at Jan van Riebeek School recently. It emerged that they had a very out of date email address for me on their system.  Continue reading →

The tide is turning, keeping the ocean clean an increasing trend!

Few of my Blog readers will know that I have taken the stream near the Camps Bay Tidal Pool under my wing, cleaning it twice a day. One piece of paper or plastic litter in a stream has made me see it all over Camps Bay, when I walk the Promenade twice a day, and sadly everywhere I go in Cape Town. I was delighted that Adidas and Parley have joined forces, to turn ocean plastic into shoes.  Continue reading →