Category Archives: Service news

Sweet Service Award goes to Woolworths; Sour Service Award goes to Standard Bank!

The Sweet Service Award goes to Woolworths, for opening a long-awaited branch of its FOOD store in Camps Bay yesterday. The retailer handed out rusks at the traffic light, to attract attention to the store opening, and offered early bird shoppers R50 discount vouchers. The Manager of the store Lee Worship and the Foods Manager Gary Arendse were friendly in welcoming us to their new store. We as Camps Bat residents are delighted to have the store in walking distance. Continue reading →

Sweet Service Award goes to Out of the Blue; Sour Service Award goes to ANPA jewelers!

The Sweet Service Award goes to Out of the Blue clothing shop, and its owner Diane Armstrong, for the amazing service recovery in a very disappointing experience at the Franschhoek branch. I had popped in on a recent visit, looking for a Medium black long Top, which the store did not have in my size, so the assistant Hilary entered it into the computer as an order, I having to guarantee that I would buy it, but I needed to know when it would arrive in Franschhoek, returning to Cape Town two days later. We had to wait for the computer to message her an answer! As this took too long, I left my phone number with her. Not having heard from her for two hours, I went past the shop again, only finding her colleague there. She said that the person I had dealt with would call me the following Continue reading →

Sweet Service Award goes to Openserve; Sour Service Award goes to Comet Surveillance & Infrastructures (Pty) Ltd !

The Sweet Service Award goes to OpenServe, for their installation of a fibre internet line directly into my apartment, via a new internet provider. While they did not finish the job on the same day, they stayed until 19h00 to complete everything that they could, having to call in Telkom to fix a line problem at the pole. This happened promptly the following day, and my WiFi was up and running smoothly, and has not given a day’s problem in the past two months.  Continue reading →

Sweet Service Award goes to Top Stitch Tailors; Sour Service Award goes to Discovery Insure!

The Sweet Service Award goes to Top Stitch Tailors in the Piazza St John, for its amazing service in creating a skirt for me from two left over pieces of material, and adding an elasticised waist for it, within an hour of bringing it to them, and at the very low cost of R80!  Continue reading →

KAMERS Sweet Service Award; Woolworths Witchery Sour Service Award!

The Sweet Service Award goes to KAMERS, and their Marketing partner Magdel Kemp, who very kindly organised a refund of my entrance fee when I enquired why I no longer am on their mailing list, when I attended their pop up store at Jan van Riebeek School recently. It emerged that they had a very out of date email address for me on their system.  Continue reading →

Sweet Service Award goes to Big Concerts; Sour Service Award goes to Auto & General!

The Sweet Service Award goes to Big Concerts, for their smooth organisation of the Ed Sheeran concert at the Cape Town Stadium last night as well as on Wednesday evening. From booking the add-on show for last night, collecting the tickets early this year at Computicket in Camps Bay, finding parking easily on High Level Road in Green Point, minimal security checks to get into the Continue reading →

Sweet Service Award goes to Woolworths; Sour Service Award goes to Table Mountain National Park!

The Sweet Service Award goes to Woolworths in the Waterfront, and its Supervisor Tasleem Murat in the Ladies shoes/underwear/sleepwear department, hardly a space in which I expected a male. I first found him when looking for assistance to find a pair of boots in my size, and Tasleem helped me find them. Then I needed pantyhose, and again he found the right size and c9lour for me. I saw a pair of slippers, the only left in the store, and he offered it to me at half price as it had a Pom Pom  Continue reading →

Sweet Service Award goes to Sorbet Camps Bay; Sour Service Award goes to Facebook/Instagram!

The Sweet Service Award goes to Sorbet in Camps Bay, and its owner Debbie, for her service recovery. When I went for a Pedi, I did not notice until I got home that the staff member assigned to me had used the wrong colour on my toes, despite me asking for the nail polish Sorbet Ice is Nice colour to match that of my finger nails. Debbie offered for the nail colour to be redone the following day, an offer I accepted gratefully. This is the second Sweet Service Award for this Sorbet branch. Continue reading →

Sweet Service Award goes to Audi Cape Town ; Sour Service Award goes to Discovery Vitality!

The Sweet Service Award goes to Audi Cape Town, and its Service Manager Hennie Kriel and colleague Luvo, for continuously providing 11/10 service. I am unable to reset my low tyre pressure message in the car’s complicated on-board computer, and can just drive in and one of the two gentlemen will reset it for me. Similarly, when I lost my FM stations, and they reset it to FM. The workshop truly operates to its 11/10 goal in the customer service it offers. 

 

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Sweet Service Award goes to Haus & Laib Deli;Sour Service Award goes to Sandak-Lewin!

The Sweet Service Award goes to Haus & Laib Deli and its co-owner Cheryl Hauslaib, in organising gammon for us on Christmas Eve when they themselves had sold out of it. She called her previous employer Hartlief in Garden’s Centre, and arranged for us to get some slices kept for us until we arrived there. She also has Carrot Salad freshly made for me, when they are out of stock.  Continue reading →