Service news


The Sweet Service Award goes to the Apple iStore in the Waterfront, and its technician in the Service Department, who helped me efficiently to transfer all my data in my cellphone to a new iPhone XR which I had upgraded to at Vodacom. He used the iCloud to quickly and efficiently transfer the data, and helped me to set up the phone. Apple charges R200 for this service compared to the R150 by Vodacom, a small extra price to pay for far greater efficiency.  (more…)

The Sweet Service Award goes to Carrol Boyes, for its extreme generosity in delivering to my home a collection of their Carrol Boyes products as a Christmas gift. I had only got to know the company and some of its executives this year when it launched its wonderful chocolate boxes. They are a kind, friendly, and approachable company. 

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The Sweet Service Award goes to Shimansky Jewellers in Green Point, and its Carmen Wing, for their good cappuccino making skill, for offering to clean all my rings when I attended a tasting of the new Benguela Cove Cuvee 58, and for the use of the hotspot WiFi of one of her colleagues, as the jewellers guest and staff WiFi was not working. 

 

 

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The Sweet Service Award goes to PPA Security Services, for their excellent work in patrolling the Camps Bay Promenade, in the past two weeks since commencing their work, in busting drug dealers, getting a car thief, recovering a hijacked vehicle, etc. Yesterday I needed assistance after being assaulted by a vendor couple on Victoria Road in Camps Bay, and Scott ran to the vendor tarpaulin, while Strydom drove me to the Camps Bay police station, so that I could lay a charge of assault, on their recommendation.   (more…)

The Sweet Service Award goes to the Twelve Apostles Hotel in Camps Bay, for the fantastic service in allowing me to write in their Café Grill last Sunday when the fibre internet was not working in our section of Camps Bay. As I was writing about the Eat Out Awards event, and already had not been able to Instagram from GrandWest, as the WiFi was hopelessly overloaded and not working at all, it was a very long evening, finishing off writing at the hotel at 3h00, it being fortunate that the (more…)

The Sweet Service Award goes to Sorbet Camps Bay, the Branch to which I switched earlier this week, having been with the Sea Point Mall Branch for the past two years. I now live in Camps Bay, but out of habit I kept going back to the Sea Pont Branch. Walking past the Camps Bay Branch, which is at the back of The Promenade Centre, and to which I can walk, I gave it a try earlier this week, and returned two days later, loving the peacefulness and professionalism of the staff in doing a leg wax and mini pedicure. I was informed that I had R250 in points, which was deducted from my total due, leaving a small amount to pay. They do a birthday 50% discount too, already diarised for next month. Lauren did the waxing, with extreme thoroughness, (more…)

The Sweet Service Award goes to Woolworths in the Waterfront, and its Manager Warren Sitzer. I received poor service in looking to buy wine glasses in the Homeware department, so poor that I went to buy some at @Home instead. At Country Road inside the Woolworths store I wanted to pay for a top, but there was no staff member to be seen. I wanted to relate both service issues to a manager, and Warren listened, apologised with charm, and brought me some roses. He said he remembered my son and I shopping at the Paarl Mall branch more than ten years ago, when we lived in Franschhoek. He also shared the amazing developments lying ahead for this Waterfront branch. He invited me to chat to him at any time that I experience any problems at this branch. Wow! 

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The Sweet Service Award goes to River Café in Franschhoek and its delightful assistant who served me when I went to buy ice cream there on a very hot day. Standing in a queue with other customers, the young lady was called out of the kitchen to assist me, and allowed me to photograph their ice creams from the other side of the counter. I was intrigued by their black Charcoal ice cream, so she proudly came to my table to explain how it is made, she having made the ice cream, as her manager who normally makes it had the day off on that day. She told me the recipe of how it is made, and brought me the bottle of Activated Charcoal she added to give it the black color. She was so proud of her job, a rarity to see in Franschhoek! It was clear that this was a popular stop, with a number of other  customers sitting outside and enjoying the ice creams too, very reasonably charged at R25 for two scoops. (more…)

The Sweet Service Award goes to Sorbet Sea Point, and its Manager Marie-Zanne, who patiently listened to my service complaint about a visit earlier this week. I was left with wax marks on my legs that I could not clean with nail polish remover (the only remedy I could think of!), and she invited me to come back for the marks to be removed. I also told her about the poor service when I paid, the Clicks Club Card having to be swiped too when one pays, for points, but I realised that this had not been done for a number of my past monthly visits! While she could not give me the points retrospectively as they have changed their computer system, she was honest enough to acknowledge that there have been service issues at their reception. The receptionist Megan also refused to give me the number of the Manager. Kindly she has given me her cellphone number directly! (more…)

The Sweet Service Award goes to Chair Crazy, for its good and quick service in the purchase of a table I was looking for to write at, white, square, and 750 mm high. I had looked at three other furniture sh0ps, and would have had to compromise on the size of the table, its color, and its availability. The table at Chair Crazy was the last one I saw, offered a choice of legs, I choosing the one with the most leg space, in black, was half the price to those I’d seen before, and was available immediately, quickly wrapped up in bubble wrap, and carried to my car a few blocks away. It is perfect in all respects! (more…)

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