Service news


The Sweet Service Award goes to Emirates, for its flight from London to Dubai, on Sunday 1 July. At the check-in I was told to reduce 5 kg of weight of my suitcase, luckily having bought a hand-luggage suitcase into which I could transfer items of that weight, and having to check it in too, to avoid paying extra. My son had left my check-in too late, so I was allocated a poor seat. I asked the check-in lady if she could find me a window seat, but she told me that the fight was full, and that all such seats were taken already. She said that she would continue to try to find me a window sat, and that I should ask again at the boarding gate desk. Lo and behold, there it was, in the second row from the front, in the company of a (more…)

The Sweet Service Award goes to The Real Cheese in Observatory, its owner Annemarie opening up her shop especially for me on Monday 30 April, when it was officially closed over the long weekend, which coincided with the Cheese Festival. As she was organising deliveries, she allowed me to fetch a Dalewood Fromage Superlatif for a party I held that evening. 

 

 

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The Sweet Service Award goes to Sorbet at the Point Mall in Sea Point belatedly.  I was sent a text message, offering me a discount for their beauty salon services during my birthday month of December, which I accepted gratefully.  I received efficient service from three staff members, and one of them even offered to return my Bootleggers coffee cup to the nearby coffee shop. 

 

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The Sweet Service Award goes to Standard Bank Gardens Centre and its Enquiries assistant Samantha. After spending 90 minutes subjected to ABSA’s incompetence in trying to close my account and credit card, having moved to Standard Bank, Samantha quickly and efficiently helped me load the credit card payment beneficiary and guided my payment of the outstanding ABSA card balance at the ATM outside the branch, taking no more than 5 minutes.

 

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The Sweet Service Award goes to Wizardz, and its assistant Yumnah, who assisted me in the layout and first print run of my first book ‘SwitchBitch: My journey of transformation from Sour to Sweet’. I had a deadline for the launch for 20 December, and I was in Yumnah’s hands to get the copies printed and bound by the day before. I received a message on the 15th already, telling me that the books were ready for collection at the Garden Centre branch. This was unexpectedly good service. In a very quick turnaround time, the staff was also able to print a small amount of menus onto the photograph of the book cover, which meant that I did not have to wait for them or return to fetch them!  (more…)

The Sweet Service Award goes to Harck & Heart, bakers of German gingerbread biscuits, which I had experienced at Kamers two months ago for the first time, having bought a packet of their biscuits then. As I was launching my Book, with an angel on the front cover, I placed an order for Angel biscuits, to place into the goody bags of my guests attending the Book launch. The order was executed effortlessly and an arrangement was made for me to collect the box of biscuits from the Blaauwklippen market four days prior to the Book launch date. Payment was easily executed at the stand at the market. #VielenDank. 

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The Sweet Service Award goes to McQueens Pride & Groom (what a lovely name), for its facial, and added to that the treat of a hand and foot massage for the duration of the facial. The therapist was chatty and friendly and the hour flew by. As some of the cream got into my hair, I was further spoilt with a hair wash and blow by Glen in the BloStyle Bar. The treat was kindly organized by Marina Nestel, brand ambassador of McQueens. 

 

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The Sweet Service Award goes to Tease Hair & Beauty, and its owner Vida Croeser, for her generosity in sponsoring a hair cut and colour without charge, kindly organized by Marina Nestel. Vida has 30 years’ salon experience, but this is her first own salon, which also offers a beauty salon service. Tease has just opened in Green Point. The day after the colour treatment I was one of a number to attend the media launch of Tease. We were sent home with a goodie bag of sample products : Redken All Soft shampoo, Redken All Soft conditioner, The Colossal Volume Express mascara, Label.m Protein Spray, Label.m sunglasses and pouch by Jean-Pierre Braganza, a collection of Agadir and SuperPlex Haircare products, and a voucher for a cut and Redken Chemistry Treatment.  TEASE salon is open seven days a week. 
 

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The Sweet Service Award goes to the German Embassy in Cape Town, for its assistance in sending my son’s birth certificate in its files to its London Office, to enable my son to renew his passport, given the six month wait on the Department of Home Affairs to receive an original copy of the unabridged birth certificate! Initially the staff member told me that it was not possible, but then took pity on me, and promised to send it. 

 

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The Sweet Service Award goes to MAC cosmetics in the V&A Waterfront, and its assistant manager Kerry Trainer. I wanted to buy my favorite lipstick and gave her the name of the colour, only to be told that the colour has been discontinued, something which happens so often in cosmetics. She said she could have the stock room checked for any last lipsticks in this colour, if I could wait for a while. I returned and was irritated that the person fetching the lipsticks still had not returned to the shop. When I returned a second time, the lipstick had arrived, plus a sample one, which Kerry offered me for free, due to the colour being discontinued. She offered to look for more of the lipstick colour at other branches, and called me back, to tell me that she had found five for me at Cavendish Square, and that they would keep them for me until I could collect them.  (more…)

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