Service news


The Sweet Service Award goes to Goodluck, a South African electro music band, which played at La Parada Constantia Nek last Sunday, to thousands of fans. As I dance to DJ René Tanguy at the venue every Sunday, this was a surprise change, and an initial disappointment, in that I did not know the band. The singer Jules was infectious, and the producer Ben played others’ tracks too, making it a very danceable hour. I won a CD give-away, such amazing good luck… I spoke to both Ben and Jules afterwards, very lovely natural and unaffected musicians. A thanks goes to La Parada too, for organising this event, at no charge to patrons. (more…)

The Sweet Service Award goes to CapeWine 2018, its organizer WOSA (Wines of South Africa), and the wine industry, for the smooth organisation and professionalism of the largest wine trade show in the Southern Hemisphere, and for putting the quality and diversity of our wine industry on show. The media registration on arrival was easy, we received a handy bag for all the brochures and booklets, and were offered a wine glass on arrival. My only gripe is that there was so little media information generally upfront, and that we were not sent any information specifically.  (more…)

The Sweet Service Award goes to Blanc Canvas in Gardens Centre, and its framing specialist Lisa Janson. I dealt with Blanc Canvas recently for the first time when I had to have a picture reframed after the glass cracked during my move. It was done within a week, at a very reasonable cost. I asked Lisa if she could assist in removing a frame from a painting which I want to send to my son in the UK, and she kindly helped to remove it, without charge. She advised that I buy a tube to transport the painting. But I struggled to roll it and fit it into the tube, so I went back to Lisa for help. She had a wider tube and fitted the painting into it, sealing the open end to make sure that it is not damaged. Once again she did not charge for her service. At least I could leave my newly purchased tube for her to use in future.  (more…)

The Sweet Service Award goes to Nu-Line Elevator Products, the company servicing the lift in the new apartment block in which I live. For the first time since living in the apartment I exited it via the lift, as I do every day, but without taking my car and apartment keys. To get to the basement garage, I press a lift button, but to get back to one’s apartment, one needs to insert the lift key. As soon as I got to the garage, I realized that I had left all my keys in my apartment, but wouldn’t be able to get back into it. I was on my way to see a movie at the Labia, and could see myself spending the night sleeping in my open car in the garage. I called Stuart Bailey who has my spare keys at his home, but he was on the Garden Route. Carel Liebenberg of Constantia Nek had a key to Stuart’s room, so he could find my keys, and very kindly offered to drive them to me.  Henry, our Operations Manager, suggested calling Sea Point Locksmiths, to open my apartment side door, but it took them a while to return my call! But the surprise in this drama was Nu-Line, the lift company, which I had contacted on an emergency number, intended for persons stuck in a lift. Llewellyn, the lift technician, arrived ten minutes after my call to that number, and with the luck of the Parisian owner Magali above me being at home, the lift man was able to climb on top of the lift via her apartment, like they do in the Tom Cruise movies, and get it to stop on my floor, jump off, and unlock my side door! This sequence of events was more exciting than the movie itself. 

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The Sweet Service Award goes to Albourne Boutique House in Somerset West, and its Manager Glen, for his excellent service when I stayed over there recently. He was on duty until 23h00, allowed me to take a drink from their Bar, listened to my feedback about the disappointing meal at Giovanni’s in the Waterstone Centre, and was on duty at breakfast the next morning again. The winter rate is excellent value for money. 

 

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The Sweet Service Award goes to Waterfront Leathers, and its sales assistant Suraya Isaacs, for her excellent service in selling me a Cellini suitcase at a reasonable price. She was knowledgeable about the brand, found me a suitcase in a blue which matches a smaller suitcase I had already bought in the UK, and proactively offered to change the code on the combination lock from the standard supplier one. This was a vast difference to the poor service I received at Frasers, where the sales assistant did not want to listen to my requirements in a suitcase. 

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The Sweet Service Award goes to Emirates, for its flight from London to Dubai, on Sunday 1 July. At the check-in I was told to reduce 5 kg of weight of my suitcase, luckily having bought a hand-luggage suitcase into which I could transfer items of that weight, and having to check it in too, to avoid paying extra. My son had left my check-in too late, so I was allocated a poor seat. I asked the check-in lady if she could find me a window seat, but she told me that the fight was full, and that all such seats were taken already. She said that she would continue to try to find me a window sat, and that I should ask again at the boarding gate desk. Lo and behold, there it was, in the second row from the front, in the company of a (more…)

The Sweet Service Award goes to The Real Cheese in Observatory, its owner Annemarie opening up her shop especially for me on Monday 30 April, when it was officially closed over the long weekend, which coincided with the Cheese Festival. As she was organising deliveries, she allowed me to fetch a Dalewood Fromage Superlatif for a party I held that evening. 

 

 

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The Sweet Service Award goes to Sorbet at the Point Mall in Sea Point belatedly.  I was sent a text message, offering me a discount for their beauty salon services during my birthday month of December, which I accepted gratefully.  I received efficient service from three staff members, and one of them even offered to return my Bootleggers coffee cup to the nearby coffee shop. 

 

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The Sweet Service Award goes to Standard Bank Gardens Centre and its Enquiries assistant Samantha. After spending 90 minutes subjected to ABSA’s incompetence in trying to close my account and credit card, having moved to Standard Bank, Samantha quickly and efficiently helped me load the credit card payment beneficiary and guided my payment of the outstanding ABSA card balance at the ATM outside the branch, taking no more than 5 minutes.

 

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