Service news


The Sweet Service Award goes to Audi Cape Town, and its Service Ambassador Walied. I couldn’t unlock my car boot, having locked my handbag inside it, and drove to Audi Cape Town on a Saturday morning for help, not expecting any Service staff member to be on duty! But Walied was on duty, and did some wriggling with my boot, managing to open it, to find that the handbag strap had got caught in the locking mechanism of the boot! He fixed this with a smile and charm, proud to have been of service! Audi Cape Town continues to astound me.  (more…)

The Sweet Service Award goes to Kavanagh’s Hair and Beauty in Sea Point, and its stylist Vera Croeser, who did a complimentary cut and colour of my hair, as well as an eyebrow tint. 

Vera and I had not met previously, and were connected via Marina Nestel, a brand ambassador for Kavanagh’s.

Vera and I had much in common, with an interest and learning in spirituality, a new path for me. She added a funky touch to my new cut, and took extra care of my hair, bringing out the colour with a tonic.

The 20 minute scalp massage by her assistant Lorraine, whilst I was wrapped up in a warm blanket, was an absolute treat and indulgence.  (more…)

The Sweet Service Award goes to Woolworths W Cafę in the V&A Waterfront, and to its Manager Reneé Keen, for all her kindness, and excellent service she has offered me since I started going to have my cappuccinos there. When she sees me walk in, she alerts her Barista immediately before I place my order, and reminds him/her how I like my dry cappuccino. Very sadly she is moving to the new Tableview Mall and its W Café branch, the shoppers at this branch being fortunate to benefit from her excellent Service, which rubs off onto the staff working for her too!  (more…)

The Sweet Service Award goes to Audi Cape Town, and its amazing customer-caring Service Manager Hennie Kriel. My car had been in for panel beating at Farber Coachworks whilst I was overseas, and they must have disconnected the electronics in doing so, as the time on the dashboard was incorrect. The dashboard also told me that my car key needed a new battery. Hennie sorted out both problems quickly, as he always does, and there was no charge, as the battery cost is covered by the Maintenance Plan. The service by Audi Cape Town is almost as fabulous as driving an Audi!  (more…)

The Sweet Service Award goes to Farber Coachworks in Montague Gardens, and its driver Daniel Steyn, for his kindness in driving me between my home and his employer. He is an amazing service ambassador, compared to his colleagues, not one of the persons I dealt with other than him having any redeeming features or service orientation.  (more…)

The Sweet Service Award goes to Auto & General, and its Claims Consultant Heidi, who dealt with my claim in a most friendly and efficient manner, Heidi telling me that they don’t believe in paperwork. The details were taken down in less than half an hour, hence the service exceeding the defined time period. I had spoken to a colleague, but the call cut off, and because I could not understand that consultant well, I was delighted that Heidi was the next (more…)

The Sweet Service Award goes to Rocksole Shoe and Bag Repair on Wale Street, and its charming owner Raj Jaga, who managed to fix the soles of my favorite pair of shoes in less than a week before my overseas trip, which I noticed in the last minute had been taking a lot of strain from all my dancing! I had forgotten about the public holiday shortening the week. He is extremely kind to his customers, and always tries to make a plan. He was awarded a Sweet Service Award in January too.  (more…)

The Sweet Service Award goes to Audi Cape Town, and its Service Advisor Hennie Kriel, for his friendliness and efficiency in helping me to get my car key to flick open, a little screw having been responsible for the problem. On his desk is a sign that they offer 11/10 service excellence, and it encourages customers to demand it, and express it if they are not satisfied. Hennie has impressed me with his superb service since meeting him at the dealership early this year.  (more…)

The Sweet Service Award goes to the Greyton Tourism Bureau and its Manager Roslyn Petersen, who made attending the Greyton Classic Music Festival such a pleasure, in booking our accommodation, and the tickets for the concerts we wanted to attend. She even helped book a restaurant for the Saturday, after The Post House cancelled the reservation we had already made for the dinner.  (more…)

The Sweet Service Award goes to Dr Toni Bedford, who found my son a one hour dentist appointment slot when he made a very quick visit to Cape Town last week. One filling requires three visits to a dentist via the NHS in the UK, so getting two fillings done in an hour was a huge time saving and far cheaper too.  (more…)

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