Service news


The Sweet Service Award goes to the German Embassy in Cape Town, for its assistance in sending my son’s birth certificate in its files to its London Office, to enable my son to renew his passport, given the six month wait on the Department of Home Affairs to receive an original copy of the unabridged birth certificate! Initially the staff member told me that it was not possible, but then took pity on me, and promised to send it. 

 

(more…)

The Sweet Service Award goes to MAC cosmetics in the V&A Waterfront, and its assistant manager Kerry Trainer. I wanted to buy my favorite lipstick and gave her the name of the colour, only to be told that the colour has been discontinued, something which happens so often in cosmetics. She said she could have the stock room checked for any last lipsticks in this colour, if I could wait for a while. I returned and was irritated that the person fetching the lipsticks still had not returned to the shop. When I returned a second time, the lipstick had arrived, plus a sample one, which Kerry offered me for free, due to the colour being discontinued. She offered to look for more of the lipstick colour at other branches, and called me back, to tell me that she had found five for me at Cavendish Square, and that they would keep them for me until I could collect them.  (more…)

The Sweet Service Award goes to The Silo Hotel. As the Rooftop Bar is so popular now, one has to book a table for it. Training Consultant Mark Bland was kind enough to organize this for me. We enjoyed a drink with the glorious views and sunset from the Rooftop, and experienced The Royal Portfolio charm of its staff, starting with Louis Page, the Assistant Restaurant Manager, who we bumped into upstairs. He immediately offered to take us (more…)

The Sweet Service Award goes to Audi Cape Town, and its Service Ambassador Walied. I couldn’t unlock my car boot, having locked my handbag inside it, and drove to Audi Cape Town on a Saturday morning for help, not expecting any Service staff member to be on duty! But Walied was on duty, and did some wriggling with my boot, managing to open it, to find that the handbag strap had got caught in the locking mechanism of the boot! He fixed this with a smile and charm, proud to have been of service! Audi Cape Town continues to astound me.  (more…)

The Sweet Service Award goes to Kavanagh’s Hair and Beauty in Sea Point, and its stylist Vera Croeser, who did a complimentary cut and colour of my hair, as well as an eyebrow tint. 

Vera and I had not met previously, and were connected via Marina Nestel, a brand ambassador for Kavanagh’s.

Vera and I had much in common, with an interest and learning in spirituality, a new path for me. She added a funky touch to my new cut, and took extra care of my hair, bringing out the colour with a tonic.

The 20 minute scalp massage by her assistant Lorraine, whilst I was wrapped up in a warm blanket, was an absolute treat and indulgence.  (more…)

The Sweet Service Award goes to Woolworths W Cafę in the V&A Waterfront, and to its Manager Reneé Keen, for all her kindness, and excellent service she has offered me since I started going to have my cappuccinos there. When she sees me walk in, she alerts her Barista immediately before I place my order, and reminds him/her how I like my dry cappuccino. Very sadly she is moving to the new Tableview Mall and its W Café branch, the shoppers at this branch being fortunate to benefit from her excellent Service, which rubs off onto the staff working for her too!  (more…)

The Sweet Service Award goes to Audi Cape Town, and its amazing customer-caring Service Manager Hennie Kriel. My car had been in for panel beating at Farber Coachworks whilst I was overseas, and they must have disconnected the electronics in doing so, as the time on the dashboard was incorrect. The dashboard also told me that my car key needed a new battery. Hennie sorted out both problems quickly, as he always does, and there was no charge, as the battery cost is covered by the Maintenance Plan. The service by Audi Cape Town is almost as fabulous as driving an Audi!  (more…)

The Sweet Service Award goes to Farber Coachworks in Montague Gardens, and its driver Daniel Steyn, for his kindness in driving me between my home and his employer. He is an amazing service ambassador, compared to his colleagues, not one of the persons I dealt with other than him having any redeeming features or service orientation.  (more…)

The Sweet Service Award goes to Auto & General, and its Claims Consultant Heidi, who dealt with my claim in a most friendly and efficient manner, Heidi telling me that they don’t believe in paperwork. The details were taken down in less than half an hour, hence the service exceeding the defined time period. I had spoken to a colleague, but the call cut off, and because I could not understand that consultant well, I was delighted that Heidi was the next (more…)

The Sweet Service Award goes to Rocksole Shoe and Bag Repair on Wale Street, and its charming owner Raj Jaga, who managed to fix the soles of my favorite pair of shoes in less than a week before my overseas trip, which I noticed in the last minute had been taking a lot of strain from all my dancing! I had forgotten about the public holiday shortening the week. He is extremely kind to his customers, and always tries to make a plan. He was awarded a Sweet Service Award in January too.  (more…)

Next Page »